How is this legal?
Without tracking, you will automatically lose any “Order not received” A-to-z Guarantee claims
in an email received a short while ago.
No, really how is this legal. ???
Here is a great message to fraudsters.
How is this legal?
Without tracking, you will automatically lose any “Order not received” A-to-z Guarantee claims
in an email received a short while ago.
No, really how is this legal. ???
Here is a great message to fraudsters.
0 replies
Seller_y7wlA8Npjq1Or
Without any kind of tracking you cannot prove delivery and proof is what is needed even in small claims court.
Unless your buyer brags about the deception on social media.
Tracking is your basic proof but even that does not necessarily mean the customer got it.
Seller_amUAzjvL5uIzu
Not just tracking there must be a signature as well.
Seller_lljyzgTxr5fgI
This has been Amazon policy since Charles Dickens was in short trousers. It’s very simple. If the items you send are of value, you send them signed for, not just tracked. If they’re not of value, you take the chance on an A-Z and send by standard post. We all have to abide by these terms and they are all very legal.
Seller_Rkf2znCXtSZpI
Track and insure where parcels are of high value.
I have £20 cover minimum included for each as part of my service. My average sale price is c. £14
Where I have a multi parcel order. I can purchase extra cover at 3% of parcel value.
Seller_pMijUSZ7VuvPq
The illegal part is once it’s closed automatically, they will accept no tracking and will not reverse the claim.
Seller_9cePvE5bylALt
Innocent until proven guilty, as you say, is for the buyers, not the sellers.
It’s been this way since the dawn of time. E-commerce, in its entirity, since I first started doing this in the 90’s, has worked entirely on a basis of blind trust of your customers. Some, will lie and get products for free. That absolutely will happen and is part of the cost of doing business. Just like in a retail environment you will get a certain amount of theft.
Send everything out without tracking and the reduced postage cost gives you a higher margin - but you’ll have more go ‘missing’. So you decide your appetite for risk.
In the past, it was all about chargebacks… Customer makes an order, you send the order, customer decides they don’t fancy paying for it, card company gives them their money back and you lose. That happened to me so often I had to start considering my time fighting chargebacks with the bank in terms of a commodity and decide whether it was worth it.
It wasn’t.
So yes. This is the business you’re in. Live with it, or do something else I’m afraid.
Seller_Zs8GTnEaRwKaW
Remember the age old “Cerificate of Posting”. When you tell buyers you sent it registered and you need them to make a statement to claim off RM, the items do tend to ‘show up’ more often.
Seller_ohgoR0FjhqVfH
If, as someone said, it has to have a signature how does that work when no companies can aquire one? I’ve been sending items tracked, given delays I didn’t want the nightmare of numerous a-z claims but it seems pointless if i’m still wide open to claims?
Seller_LKjg1QRrO36Yq
What email was this?
What was the subject and who was it from?
Seller_3GU8d1jnSsAMJ
This is not really about being legal - Amazon are customer centric and will always support the customer and anyone who knows how to “play the game will always win” especially on an A-Z claim. Even with a tracked service at the moment RM and other couriers are not getting signatures so we are open to abuse on that front as well.
Interestingly I use Click and Drop which uses a tracked to the letterbox service for all my low value items and of all the “I did not receive it” messages I get, about 75% of them go away. Sometimes with responses like oh I found it in a drawer or it was behind the radiator! Hope this helps
