error code 8572
hello I bought UPC code 6 days ago and created listing for generic product, but there is error 8572.I am not using brand and do not understand why is this error. case number15750851981 support requests thi
Hello from Amazon Selling Partner Support,
After reading your correspondence, I understand you have contacted us regarding 8572 error
The provided images do not pass the validation.
Provide the necessary documents that satisfy the below criteria:
- Proof stating that the Brand which you are using is affiliated with the UPC/EAN owner. This can be in any one of the below forms:
a. Document showcasing copyright, trademark or website which displays your products or brand and its relationship with the UPC/EAN owner. (We only consider official websites owned by the brand, manufacturer or the UPC/EAN owner - the affiliation should be clearly called out)
b. A copy of a letter or legal agreement from the manufacturer, or brand stating that the UPC/EAN(s) you are using to list this product is valid and owned by them OR that you are allowed to use your own UPC/EAN(s) to sell unique products with their brand.
c. The letter should establish that there is a relationship between the barcode owner associated with your prefix and the brand. The email or letter must also include the point of contact at the brand or manufacturer that Amazon can contact to verify, this can be found in the footer of the email or indicated in the text.
error code 8572
hello I bought UPC code 6 days ago and created listing for generic product, but there is error 8572.I am not using brand and do not understand why is this error. case number15750851981 support requests thi
Hello from Amazon Selling Partner Support,
After reading your correspondence, I understand you have contacted us regarding 8572 error
The provided images do not pass the validation.
Provide the necessary documents that satisfy the below criteria:
- Proof stating that the Brand which you are using is affiliated with the UPC/EAN owner. This can be in any one of the below forms:
a. Document showcasing copyright, trademark or website which displays your products or brand and its relationship with the UPC/EAN owner. (We only consider official websites owned by the brand, manufacturer or the UPC/EAN owner - the affiliation should be clearly called out)
b. A copy of a letter or legal agreement from the manufacturer, or brand stating that the UPC/EAN(s) you are using to list this product is valid and owned by them OR that you are allowed to use your own UPC/EAN(s) to sell unique products with their brand.
c. The letter should establish that there is a relationship between the barcode owner associated with your prefix and the brand. The email or letter must also include the point of contact at the brand or manufacturer that Amazon can contact to verify, this can be found in the footer of the email or indicated in the text.
0 replies
Seller_rI7BZIczK8iAC
For GENERIC products you do NOT need a UPC code. UPC codes are only used by branded products. GENERIC means you sell something WITHOUT brand, not in the listing, not on the pictures, not on the prouct labels.
Create a new listing chosing "my product has no GTIN" or something similar.
Michelle_Amazon
HI @Seller_3LuTDAjIKoMJm
Michelle at Amazon here. If your item has a UPC that is branded, you must use that brand when you create your listing. I have created a post that explains when you are allowed to create a generic item and when you are not. If your item has a brand on it, you must list it with that brand and are not allowed to create it as a generic or create it as a generic, then later change the brand from generic to a brand name.
I hope this is helpful and please let me know if you have any other questions.
Regards,
Michelle
Michelle_Amazon
Sorry that I missed that you are new to Amazon, welcome! I just wanted to advise that it is best to learn from Seller University or your fellow sellers on the forums if you can find the information you need in the help pages. Please know that Seller Support is always there to help with any questions you have or issues you face as well. You may also find the New Seller Forums group helpful as well, where other new sellers and tenured sellers are able to assist each other. If you have a specific question about a listing or or something in your account, start with a case to Seller Support and if you still need help after they complete their investigation, please create a new post with your case ID so we can see if we can assist here.
I wish you the best in your sales!
Michelle
