VTR Exemption
Hello,
I ship keychains and pet tags in small envelopes with a postage stamp. My listings were all deactivated due to low VTR. However, according to the list of exemptions we meet criteria #4 as we live in Canada and are therefore shipping from outside of the US. However every time I try to address this with Seller Support I'm told that we need to provide tracking or use an Amazon Integrated Carrier instead of Canada Post. I'm lost on how to proceed because I keep explaining the same situation over and over again.
VTR Exemption
Hello,
I ship keychains and pet tags in small envelopes with a postage stamp. My listings were all deactivated due to low VTR. However, according to the list of exemptions we meet criteria #4 as we live in Canada and are therefore shipping from outside of the US. However every time I try to address this with Seller Support I'm told that we need to provide tracking or use an Amazon Integrated Carrier instead of Canada Post. I'm lost on how to proceed because I keep explaining the same situation over and over again.
0 replies
Seller_kNAboD6kRgVt7
Are you selling on the Canadian or USA platform? As far as I know, shipments cannot be made to the USA via the Canadian platform. VTR is calculated different on the two platforms.
Troy_Amazon
Hi @Seller_xLpCEAlltwQLy,
I understand you are dealing with an issue regarding your Valid Tracking Rate (VTR). Prior my reply, I have reached out to our internal team and can confirm your case has been transferred to a second team and is still under review. We would need to allow the investigative team to complete their evaluation prior to taking further action.
You have stated that your listings fall under VTR exemptions within the Canadian marketplace specifically. You can find more information regarding those exemptions in the Canadian marketplace specifically here. You may want to consider adding more information showing HOW these are exempt from the VTR.
Once the review of your issue has been completed, please feel free to reach out here in the thread with an update so we can assist you further.
