We received this email from Amazon and have repeatedly called and sent follow-up emails, but we continue to receive the same automated responses. It seems that support doesn't fully understand the issue we're facing. When I asked one of the support agents to repeat what she said, she responded by asking if I speak English, which was frustrating and unprofessional.

Amazon’s Response:

After reviewing our account and the information provided, Amazon has determined that our Amazon.co.uk selling partner account will remain deactivated. Funds will not be transferred to us but will stay in the account while Amazon works with us to address this issue, in line with the "Funds withholding policy":

Funds Withholding Policy

Why did this happen?

Amazon claims that we have listed items that are not permitted for sale and have done so in a manner to avoid detection. However, we assure you that this was not our intent, and we are eager to resolve any misunderstandings. Items sold on Amazon must adhere to all applicable laws and Amazon policies, and we have since reviewed the following resources to ensure compliance:

Category, Product, and Content Restrictions

Product Detail Page Rules

Next Steps:

We understand that our account will not be reinstated without proof of compliance, and we are ready to provide all necessary information to address this issue.

Request for Support:

We kindly ask for a more thorough review of our case and a solution that helps us reinstate our account as soon as possible. We are committed to complying with all Amazon policies and sincerely hope to resolve this matter with your support.

Sincerely,