This problem has been going on for a week, but it still hasn't been resolved .Every time I contact Amazon support, they tell me different solutions. I deleted and re-listed this listing 3 times still doesn't work . Today I continued to contact Amazon support and they told me that it would take time to investigate, ok, I waited for them for more than 2 hours. BUT they told me They tried many times but couldn't recover and closed the online chat within 2 minutes .please see case：17063439521 . Very funny. I think this is a very simple problem but a week has passed and no one can help me solve it.