Fraudulent orders, no action taken by amazon.
I have a problem buyer that is repeatedly making purchases from us and claiming a refund from me because they say they have not received the goods and they are unhappy. A real name does not appear on the shipping address, just 2 consecutive letters, followed by a real address. I want to cancel the orders that are coming from this account, however, I will accrue a performance defect if I do. I have repeatedly reached out to amazon seller services, but they have not done anything and the orders keep coming. I am left with no choice but to fill them.
Fraudulent orders, no action taken by amazon.
I have a problem buyer that is repeatedly making purchases from us and claiming a refund from me because they say they have not received the goods and they are unhappy. A real name does not appear on the shipping address, just 2 consecutive letters, followed by a real address. I want to cancel the orders that are coming from this account, however, I will accrue a performance defect if I do. I have repeatedly reached out to amazon seller services, but they have not done anything and the orders keep coming. I am left with no choice but to fill them.
0 replies
Ken_Amazon
Hi @mini_digital,
Thank you for your post.
Can you give me a quick update about your current situation regarding your post?
I want to know if you were able to reach out to the resources available to you.
I'm sure that you have already seen this, but here is a help page link for Report a violation.
Ken
Seller_4UClVQ6omP32U
this is such a problem with Amazon. They need a specialised buyer abuse team, especially ones that are linked to competitors
Seller_aSH3kxqOkQvwj
What this "customer" is doing is stealing. Stealing is against the law. Amazon aside we are still protected by the laws of this country. I would go and have a chat to an officer at the police station. Sellers are not a charity and are protected by laws.
