Asin not searchable
Hello,
12 hours ago I created listings, but for some reason, ASINs are not searchable by keyword, title, or ASIN.
Amazon gave a very strange reply.
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We’re not able to discuss all the factors that determine Featured Offer eligibility, but here are some tips to help increase the chance of your offers being eligible:
• Provide great customer service
• Ensure product authenticity and quality
• Prevent chargeback claims
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Does anyone have any Idea where I could start investigating the issue? As in my understanding customer service are great, product quality is great, no chargebacks in 3 years.
Thank you, Tomas
3 replies
Seller_ZJhFeE3tNKzfh
So seller support just don't know what they are doing the vast majority of the time - thats relating to winning the featured offer on the actual ASIN when you are competing against other sellers.
Your issue has nothing to do with that.
First thing to check, in Manage Inventory is there any indication that the items are Search Suppressed?
Simon_Amazon
Hello @Seller_My14e0GbnOzMf,
Here Simon from Amazon, happy to help.
I know it's been a while but I wanted to check in with you to see if you are still impacted by this issue.
If so, would you mind providing the ASIN?
Best,
Simon
