I am seeing more and more SAFE-T claims denied or a lower reimbursement of around 15-20%.

The worst being items where a buyer is not home to receive the parcel, buyer claims the item did not arrive. The buyer then either collects or arranges another delivery date and the item is delivered. I then submit a SAFE-T claim for 'item refunded not returned to me' and that is denied with Amazon saying the item should have been delivered on the day the buyer was not home. Appeal with tracking showing the attempted delivery, denied every time.

Wrong items being returned these are getting denied for silly reasons ie told the issue is not covered under the SAFE-T policy, or a picture of the mailing label needed despite that being provided or they need an invoice with serial number that I always provide. The excuses to deny are random and appeals do not overturn the original decision.

This is fraud by Amazon they advertise a policy and what is covered but when you have an issue they deny the claim.

The SAFE-T policy or lack of policy is very unclear, you never know what the reimbursement level will be or if the claim will be accepted. The policy is whatever they feel like on the day, seems like a massive Amazon scam to me.