Ungate in grocery category
I am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261
Ungate in grocery category
I am providing Amazon with all the necessary requirements but the team in India continuously keep rejecting my selling application in grocery category, although I am already selling the same products in the United States marketplace and same invoices and everything were able to get me approved in the grocery category in the United States but here in Canada even when I talk to the customer service, they have looked at my case log and the invoices I have submitted and they say that I should be approved but doesn’t matter how many times I apply and how many times I have given them the new invoices. They always reply me that you’re not eligible to sell in grocery category sometime they ask Please send us all four side of your product and then when you send them, they reply you that you’re not eligible then sometime they say that you need a professional account to sell in grocery category although I was selling in USA already with the individual account but I still switched to professional account. Then they told me that Ty I have to change the name in the tax documents to my business name and I did that and still there rejected me.so basically they just waste your time and ask you to do random stuff just to tell you in the end that you are not approved I am so frustrated upon asking. They just don’t tell you the reason . They don’t tell me why they’re saying that what is the reason I have asked him multiple times, but they never give you the reason, I think this team in India is really unprofessional. There is no way to make a complaint about them or anybody looking at their work and they are just making rules by themselves at the same time I also started to think that because I am selling Pakistani product and the team is located in India maybe this is why they are rejecting my application because I don’t see any rational explanation why they keep declining my selling application latest Case ID: 15785448261
0 replies
Connor_Amazon
Hi @Seller_WYGUgwoU7cvnc
Connor from Amazon here, thanks for reaching out to us.
I see that our support team is looking into case 15785448261 again, however I do see that your application was denied because the invoices you provide aren't valid. Our support specialists do not treat anyone differently, no matter what country you are from as they do follow internal Amazon guidelines and policies put in place to protect both - our sellers and buyers.
At this time I suggest that you reach out to your grocery supplier to obtain updated invoice(s) if your application on case 15785448261 is denied again.
I hope this helps, thanks for understanding,
Connor