UNRESOLVED LOST SHIPMENT OF 112 UNITS IN AMAZON, ID:FBA18T4QDG50
ID:FBA18T4QDG50 Destiny HGR6 - HAGERSTOWN, MD US
Subject: Inquiry and Reimbursement for Lost Shipment
Dear Forum Support Team,
I am writing to request your assistance with an issue concerning a shipment sent to Amazon's warehouses at HGR6 HAGERSTOWN, MD US.
On January 30, 2025, I shipped a total of 562 units from Miami. This shipment arrived at its destination, but the case was closed on March 12, 2025, with only 450 units available for sale. This indicates a loss of 112 units.
On March 12, 2025, I opened a case requesting an investigation into these missing items. On March 18, I received a response stating that an investigation was underway.
However, since that date, I have not received any updates regarding the status of my lost merchandise. I have attempted to contact support via email and chat on multiple occasions, but I have received no response whatsoever.
I urgently require a thorough investigation into the loss of these 112 units and a reimbursement for the value of the missing merchandise. The lack of communication and the delay in resolving this issue are significantly impacting my business.
I would greatly appreciate your intervention to obtain a clear response and a solution to this case as soon as possible.
Sincerely,
STOREJESS24 7
@Christine_Amazon
@KJ_Amazon
@TaylorR_Amazon
@Topher_Amazon
@Jameson_Amazon
UNRESOLVED LOST SHIPMENT OF 112 UNITS IN AMAZON, ID:FBA18T4QDG50
ID:FBA18T4QDG50 Destiny HGR6 - HAGERSTOWN, MD US
Subject: Inquiry and Reimbursement for Lost Shipment
Dear Forum Support Team,
I am writing to request your assistance with an issue concerning a shipment sent to Amazon's warehouses at HGR6 HAGERSTOWN, MD US.
On January 30, 2025, I shipped a total of 562 units from Miami. This shipment arrived at its destination, but the case was closed on March 12, 2025, with only 450 units available for sale. This indicates a loss of 112 units.
On March 12, 2025, I opened a case requesting an investigation into these missing items. On March 18, I received a response stating that an investigation was underway.
However, since that date, I have not received any updates regarding the status of my lost merchandise. I have attempted to contact support via email and chat on multiple occasions, but I have received no response whatsoever.
I urgently require a thorough investigation into the loss of these 112 units and a reimbursement for the value of the missing merchandise. The lack of communication and the delay in resolving this issue are significantly impacting my business.
I would greatly appreciate your intervention to obtain a clear response and a solution to this case as soon as possible.
Sincerely,
STOREJESS24 7
@Christine_Amazon
@KJ_Amazon
@TaylorR_Amazon
@Topher_Amazon
@Jameson_Amazon
0 replies
NR_Amazon
@Seller_RpZdvCZzOgp9T Thank you for posting to our Forums, and providing the necessary details for us to take a look on our end!
Please note that as of 5/20/25, you were approved for reimbursement as communicated on Seller Support Case ID 17403294401.
Feel free to reply to this thread if you have any further concerns with this shipment.
Thank you!
NR_Amazon
