Product wrongly restricted

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Seller_lYiQ5ZvMVCzzE

Product wrongly restricted

Hi, we have been selling a kids swim vest (not a life vest) for the past 5 years in the UK. This year amazon removed the listing due to the reason below

Your case has been verified and it appears that the product you want to sell is not life jacket/ buoyancy aid related.

However, the item name and product’s description from the Detail Page are not corresponding with the product classification.

Therefore, in order to move forward with the approval process, we kindly ask you to update the title and the product’s description from the Detail Page by replacing/removing the keywords with the appropriate information in order to avoid further restrictions:

• life_vest_type

*Please remove this attribute

We appreciate your cooperation in this important matter.

You may have other statutory rights for redress including out-of-court dispute settlement.

I have tried but cannot remove • life_vest_type

i have deleted the listing and waited more than 24 hours before uploading via flat file but still has the • life_vest_type in the product details tab.

i have been going round in circles with amazon support for the past 13 days. They take 2-3 days to answer and the answer is just a cut n paste reply. i phone and they say they can't access the case.

Anyone know how to resolve this?

Thanks.

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30 replies
Tags:Listing deactivated
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30 replies
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Julia_Amzn

Hello @Seller_lYiQ5ZvMVCzzE,

Thank you for reaching out!

Would you mind sharing a case ID?

Kind regards,

Julia.

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user profile
Julia_Amzn

Hello @Seller_lYiQ5ZvMVCzzE,

Hope you are doing well 😀

ASIN has been reinstated by the partner team. Please, confirm from your end.

Best,

Julia.

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Seller_lYiQ5ZvMVCzzE
In reply to: Julia_Amzn’s post

Hi Julia, that is another week gone by without any updates from yourself.

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Seller_lYiQ5ZvMVCzzE
In reply to: Julia_Amzn’s post

Hi Julia, any chance of an update? Really poor getting no response from you in 2 weeks.

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user profile
Julia_Amzn

Hello @Seller_lYiQ5ZvMVCzzE,

Apologies for the delayed response due to holidays.

I am contacting multiple teams regarding our case.

Best,

Julia.

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Seller_lYiQ5ZvMVCzzE
In reply to: Julia_Amzn’s post

Hi Julia, this i has got ridiculous. 4 weeks and still unable to sell our swim vest. Business is on its knees.

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Seller_lYiQ5ZvMVCzzE
In reply to: Julia_Amzn’s post

Julia, have you dropped our case? This ignorance will help us in our court case against Amazon. We will be taking amazon to the small claims court for destroying our business.

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Seller_lYiQ5ZvMVCzzE
In reply to: Julia_Amzn’s post

This is why Amazon support sucks. Just ignored for weeks in the hope we will just go quietly away.

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Julia_Amzn

Hi @Seller_lYiQ5ZvMVCzzE,

I have utilized all my resources to assist you in resolving this case.

As per the notification sent to you on June 28th, you are required to provide safety and compliance information to confirm that your products are authentic, safe, reliably sourced, and compliant with applicable laws.

Respectfully,

Julia.

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