Why doesn't Amazon Seller Support Respond? Case ID# FBA18JX6YFSV
I had an entire shipment lost in Amazon YEG2 and invoices were submitted. They claimed that the invoices provided didn't have all the products listed so i provided extra documentation since January 10th. Since then they have never provided a response even though i followed up at least once a week.
My case number is #FBA18JX6YFSV
Can someone please escalate and have Amazon seller support respond or just give me a call back. I provided my number in the case so they have it
Why doesn't Amazon Seller Support Respond? Case ID# FBA18JX6YFSV
I had an entire shipment lost in Amazon YEG2 and invoices were submitted. They claimed that the invoices provided didn't have all the products listed so i provided extra documentation since January 10th. Since then they have never provided a response even though i followed up at least once a week.
My case number is #FBA18JX6YFSV
Can someone please escalate and have Amazon seller support respond or just give me a call back. I provided my number in the case so they have it
0 replies
Seller_sSdpuBcOX7Sui
Hello,
Can i get some assistance with this please. Amazon refuse to answer my inquiry for over 2 months.
JiAlex_Amazon
Hello @Seller_sSdpuBcOX7Sui
Following on your post. Could you provide case ID? As the information you are providing is the shipment ID, for us to have a look we will need for you to provide us case ID.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
