Full Pallet sent from Miami to Fulfillment Center RDU4 - FAYETTEVILLE, NC... yet Pallet shos as CUSTOM CLEARING DELAY
Shipment ID: FBA185DK5HHR
Issue: Pallet was picked up on July 3 2024 with final destination RDU4 - FAYETTEVILLE, NC, scheduled delivery date set for July 10, 2024
Upon reviewing the tracking events on my Seller Central (today 7-29-24) I noticed my Order being in a "Custom Clearing' process. There is no reason for this to be done in a domestic shipping... Our shipment was NOT offshore
I contacted Amazon Selling Partner Support where someone called Vaishali (Selling Support Agent) offered as resolution:
Sometimes a shipment that has been delivered to the fulfillment center will not display as Delivered. This can happen if signals between the carrier and the fulfillment center do not sync. For small-parcel shipments, it can take up to 4 days for your shipment to move to Checked in status from your scheduled delivery date. For LTL and FTL shipments, it can take up to 10 days. During peak times, it may take longer. Your shipment is not encountering any problems. For further clear information , please contact the carrier service
Which I Did... whereas mi LTL Courrier confirmed Pallet was delivered on 7-10-24 at the Amazon location where they fill up the Amazon trucks for pick up by Amazon ,
As you can see... Im in limbo with a 645 pound pallet missing or at least with CUSTOM CLEARING ISSUES in a shipping trajectory from Florida to North Carolina, whereas I didn't knew we had actual Borders and Custom Clearing points between state lines in the US.
Meanwhile, my pallet is full of perishable items and of course Amazon claims no responsibility for their mishandling of inventory
Full Pallet sent from Miami to Fulfillment Center RDU4 - FAYETTEVILLE, NC... yet Pallet shos as CUSTOM CLEARING DELAY
Shipment ID: FBA185DK5HHR
Issue: Pallet was picked up on July 3 2024 with final destination RDU4 - FAYETTEVILLE, NC, scheduled delivery date set for July 10, 2024
Upon reviewing the tracking events on my Seller Central (today 7-29-24) I noticed my Order being in a "Custom Clearing' process. There is no reason for this to be done in a domestic shipping... Our shipment was NOT offshore
I contacted Amazon Selling Partner Support where someone called Vaishali (Selling Support Agent) offered as resolution:
Sometimes a shipment that has been delivered to the fulfillment center will not display as Delivered. This can happen if signals between the carrier and the fulfillment center do not sync. For small-parcel shipments, it can take up to 4 days for your shipment to move to Checked in status from your scheduled delivery date. For LTL and FTL shipments, it can take up to 10 days. During peak times, it may take longer. Your shipment is not encountering any problems. For further clear information , please contact the carrier service
Which I Did... whereas mi LTL Courrier confirmed Pallet was delivered on 7-10-24 at the Amazon location where they fill up the Amazon trucks for pick up by Amazon ,
As you can see... Im in limbo with a 645 pound pallet missing or at least with CUSTOM CLEARING ISSUES in a shipping trajectory from Florida to North Carolina, whereas I didn't knew we had actual Borders and Custom Clearing points between state lines in the US.
Meanwhile, my pallet is full of perishable items and of course Amazon claims no responsibility for their mishandling of inventory
15 replies
Dominic_Amazon
Hi @Seller_4hfyZAugOmABm,
Dominic from Amazon here, would like to assist if I can. Can you please provide me with the case ID for this? Would like to see if we can potentially escalate this internally.
Best,
Dominic
Seller_rqaNgrhvOA6Vr
We have a similar issue with RDU4. Here is the link https://sellercentral.amazon.com/seller-forums/discussions/t/58c8dd2a-d07b-4088-9d64-a7053618ee52?postId=c3f6f689-078b-4b0a-bc66-4726b6f3eed8
I think something is seriously wrong at that FC :(
Amazon Seller Support replied with a copy-paste text and saying that after Sep 18, we could open an investigation. Well, pretty disappointing...
Dominic_Amazon
Hi @Seller_4hfyZAugOmABm,
Want to provide some additional context. This FC is operating normally and there are no issues currently with this FC in receiving shipments.
Best,
Dominic
Seller_4hfyZAugOmABm
Hi Dominic... and WHY is my Pallet still showing as "IN TRANSIT" when supposedly (s per Case ID response) the pallet is AT the uilfilmet Center?
Any response to that?
Seller_rqaNgrhvOA6Vr
Hi @Dominic_Amazon
I agree with @Seller_4hfyZAugOmABm saying, "Indeed, something very wrong is going on at that Fulfillment Center"
Operating normally is optimistic for a shipment that was checked in and waiting for 21 days as of today.
We opened a case and got no real answer. Six days ago @Jameson_Amazon offered his help but there is no word from him, too.
Dominic_Amazon
Hi @Seller_rqaNgrhvOA6Vr,
I will reach out and connect with my team to make sure the thread gets addressed.
Best,
Dominic
Seller_V17kACZFRvCUI
I don't agree with this view, on the contrary I think this FC has a huge reception problem.
My goods were signed for on August 2, but I still haven't received them on August 27. I have opened many cases to ask customer service, but the answer I got in the end was just to wait! However, other warehouses have received the goods later than this one and are in the process of putting them on the shelves. This shipment not only cost me a high shipping fee, but also caused my list to be out of stock.
Dominic_Amazon
Hi @Seller_V17kACZFRvCUI,
Thank you for your feedback. As this thread has aged please create a new thread and provide as much detail as you possibly can.
Best,
Dominic
Seller_V17kACZFRvCUI
Hi @Dominic_Amazon
Thank you very much for your reply. I have created a new post. You can click on my avatar or check the following link.
https://sellercentral.amazon.com/seller-forums/discussions/t/3b837bc1-4b68-4d44-a297-5d1c3f859697?postId=dc434089-8368-4388-b178-4852202556ae
