Amazon UK, Evidence that I have never owned a separate account
Hi, gents.
I am completely stuck on reactivating my seller account on Amazon UK. The issue is that same naming account was found on amazon. The Notification and Preference advised me to provide an evidence that I have never owned a separate account.
Question:
- Which documents did other account owners sbumit to Amazon?
On the phone, amazon support staff repeat the same advice on the notification and preference. I am suffering to find out the solutions.
What I did:
- Submitted an appealing letter with “root cause”, “corrective actions I took”, and “prevention measures”.
- Submitted a Certificate of incorporation, an office contract
- Read multiaccount policy and checked them all.
Woud anyone kindly advise me what documents should I submit to Amazon if he/she had simillar cases/experiences?
I have submited appealing documents eight times, but I received the same messages from Amazon like below:
_You have been found to be related to an account beginning with [My ACCOUNT NAME].
_We received your submission but do not have enough information to reactivate your account at this time.
_To reactivate your account, please provide evidence that you have never owned a separate account and velieve this deactivation was in error by providing supporting documentation. this includes but is not limited to any authorized or unauthorized relationship through a third party company or evidence of account compromise. If we cannot substantiate the claim, your account will noot be reinstated.
Best regards,
Atsu
Amazon UK, Evidence that I have never owned a separate account
Hi, gents.
I am completely stuck on reactivating my seller account on Amazon UK. The issue is that same naming account was found on amazon. The Notification and Preference advised me to provide an evidence that I have never owned a separate account.
Question:
- Which documents did other account owners sbumit to Amazon?
On the phone, amazon support staff repeat the same advice on the notification and preference. I am suffering to find out the solutions.
What I did:
- Submitted an appealing letter with “root cause”, “corrective actions I took”, and “prevention measures”.
- Submitted a Certificate of incorporation, an office contract
- Read multiaccount policy and checked them all.
Woud anyone kindly advise me what documents should I submit to Amazon if he/she had simillar cases/experiences?
I have submited appealing documents eight times, but I received the same messages from Amazon like below:
_You have been found to be related to an account beginning with [My ACCOUNT NAME].
_We received your submission but do not have enough information to reactivate your account at this time.
_To reactivate your account, please provide evidence that you have never owned a separate account and velieve this deactivation was in error by providing supporting documentation. this includes but is not limited to any authorized or unauthorized relationship through a third party company or evidence of account compromise. If we cannot substantiate the claim, your account will noot be reinstated.
Best regards,
Atsu
0 replies
Seller_DROodOAYHftnc
Did you at any time start to open an account, and never complete it and then started again ?
If so they will possibly still have the first time on record and then when you started again they are linking the two.
Seller_esvgLzKXw2YAl
Do you have an account on any of the other Amazon sites, that is not verified etc, or has an issue?
That is the most likely reason they have linked your account, with the same name.
Seller_D59sukg3PflcJ
@OC.uk
This is Aksh from Amazon and I’m here to assist you with your concerns.
From the post above, I understand that your current account is found related to an account and I would like to help you with a better way forward, on the same.
As per our policies/guidelines a seller on the platform needs to maintain a single account, in any manner if any information is shared between the accounts this action is taken. (note- a relation is not solely based on the documents).
We apologize for your inconvenience. We request you to kindly understand that our partner team performs a holistic review on both the appeal and your selling account to ensure the safety of our customers as well as sellers and a robust plan of action serves as a strong suit in this regard.
Hence, for a more detailed understanding of the issue, we request you to kindly provide us the first and the last snapshots/screenshots of the emails received in your seller central performance notifications about the issue in hand, so that we can guide you better.
We appreciate @JillyB1 and @NEil for their inputs on the issue in hand.
Please feel free to post on the same thread for any further queries. The forums community and I, are here to support you.
Regards,
Aksh.
Seller_KWqGA485qnwWS
Do you remember having another account? I’m not sure if you still have access to all your email address in the last 5 (or so) years, but if you do search for Amazon Seller to see if you have any emails from Amazon Seller Central. A common problem I see a lot, that Amazon haven’t really addressed is that it’s possible to share the same account/login with Amazon Retail / Seller Central / Audible etc… So what can happen is you may have used one of these accounts to create a selling account in the past, not realised (because it’s a few clicks) and when you went to create another account, Amazon didn’t tell you that there could be another account, let you register, then deactivated your account to punish you for your mistake, this is the Amazon way unfortunately!
Seller_D59sukg3PflcJ
@OC.uk
This is Aksh from Amazon and I’m here to assist you with your concerns.
From the post above, I understand that your current account is found related to an account and I would like to help you with a better way forward, on the same.
As per our policies/guidelines a seller on the platform needs to maintain a single account, in any manner if any information is shared between the accounts this action is taken. (note- a relation is not solely based on the documents)
Before proceeding further, we would request you to confirm if you have ever shared bank accounts, credit cards, or inventory with another Selling Partner? (or) If you share computers with another Seller? Office space? Home address?
If yes, then to have this issue resolved on your current account kindly follow the below steps:
• You would need to first reactivate the account flagged with a relation (refer the performance notification for additional information on related account)
(Note : we request you to refer to the performance notification on the old account to understand the requirement and submit them accordingly so that you can move it back to normal status)
• Once you successfully reactivated that account, kindly submit and appeal from your current account with the name of that account and the reactivation date
(post which you can make a choice of closing any of the accounts as per your preference)
• If you don’t own that account currently but had rights of that account earlier,
- You can submit an appeal from your account with supporting documents to show that you no longer have any relationship with that account.
- Documents : sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
(kindly be noted that these documents must have been put to action or legalized before the date of enforcement on your account).
• If you do not recognize the account flagged as a relation and believe this action was in error, please submit an appeal with a detailed explanation on the same so that it could be investigated.
As mentioned by @The_Little_Shop , we recommend you to kindly reactivate your account and requested for the deletion on the same as the accounts can be closed only when the account is active.
We would also like to appreciate the others for their insights on the issue in hand.
Please feel free to post on the same thread for any further queries. The forums community and I, are here to support you.
Regards,
Aksh.
Seller_a6k4iTZjXryDC
Hi, Aksh.
It is helpful for your advice. I have found another separate account after discussion with my co-workers.
Then, I logged in and checked “performance and notification” on the another account, which is named “Out Connection”.
According to the advice from Amazon, I need to reactivate the account, “Out Connection Shop” at first.
Please refer to the screenshot below.
I believe this case your first sugestion below
But, the action you suggested was the same suggestion on performance and notification of another account as above screenshots. According to the advice from Amazon, I need to take an action on this seller account, “Out Connection Shop”.
I am thinking to proceed as following step:
- State that there are two separate accounts, “Out Connection Shop” and "Out Connection and the deactivation is in error.
- Mentioning why we made two separate accounts. Office address is same. Bank accounts are same.[Roots cause]
- Submitting documents to appeal both accounts are belonging to the same company by documents from third party, such as cetificate of incorporation, bank statement. [Corrective action]
- As a plan of action, after reinstatement of “Out Connection Shop”, we will close “Out Connection Shop” permanently. And then we operate only the seller account, “Out Connection.”.
@Aksh_Amazon, would you think if I need to add some specific information? Iwhich point shall we focuse on the detailed explanation to let Amazon make understand easier?
f so, I would appreciate it for your kind support.
@IdealCreations, Many thanks for your advice! I’ve checked and confirmed we only have seller Central account.
@The_Little_Shop, Many thanks for your advice! As you mentioned, I should move forward step by step.
Best regards,
Atsu
Seller_DROodOAYHftnc
So, that is the issue, especially if some or all the info is the same on both accounts - that is why they have been found/linked.
Yes, you will need to get the first account reactivated first.
Seller_RyBiR05Djvp7V
Hello @OC.uk,
This is Amelia from Amazon to assist you.
Thank you for sharing the Performance Notifications.
As rightly said by @The_Little_Shop You need to first identify the related account across different stores that is deactivated, reinstate that account first to get other accounts active.
You can also get guidance on appeal by reaching out to Account Health Support team by raising a case using the link here
If you need any further assistance, you can post here so that we can help you. The forums community and I are here to support you.
Regards,
Amelia.
Seller_a6k4iTZjXryDC
@Amelia_Amazon, @The_Little_Shop
Hi. Thank you for your kind advice! On each marketplace, such as US, JP, DE, there was a flag to verify the deposit method. I have done it on all marketplace and submitted the appealing document as version 10. to Account Health Support. I hope Amazon team will accept my submission.
@Amelia_Amazon, unfortunately, however, the reply from Amazon did not answer to my question when I used this page. For your reference, the response from Amazon is always like below.
So, I always appreciate kind responses from other users and Amazon like you, Aksh, and McCoy.
I will keep updated here.
Seller_a6k4iTZjXryDC
Hi.
I received a following response from Amazon Seller Performance Team.
Please see the screenshot below.
I submitted an appealing document to indicate two different seller accounts belong to the same company with supporting documents, office-contract, Certificate of incorporation by UK gov, and bank statements in June 2023.
We have never given the selling rights of each account to another company. So, I do not have any “sales deed”, “Purchase agreement”, “business transfer agreement”, and “contract termination”.
Does anyone have any ideas to do a right action?
I am thinking to submit the photocopies of message from Amazon when account was opened in order to indicate having accounts officially. Please see below.
But, I am not sure if such photocopies will be key supporting documents for reactivation.
I am struck by the different response I expected from Seller Performance Team.
Thank you again for your kind advice!
