Ongoing Remote Fulfillment Enrollment Issue for Three ASINs
I’m dealing with an ongoing issue regarding Remote Fulfillment enrollment for three ASINs, which remain ineligible for the program in Canada and Mexico, despite being part of a parent ASIN with eight other successfully enrolled ASINs.
Attempts to Resolve:
1. Initial inquiry: Raised the issue about 2 months ago, with no clear explanation for the ineligibility of these three ASINs.
2. Amazon’s response: After follow-ups, I was told there were no CBC restrictions preventing enrollment.
3. Seller support advice: One agent suggested I contact the Canada Marketplace team, which I did on January 7, 2025 (case ID 16975207071), but the issue is still unresolved with no clear updates.
Despite following all the proper channels and receiving conflicting advice, the problem persists. I'm frustrated by the lack of communication. Could you please investigate this matter and let me know the reason for the delay in resolving the case?
Thank you for your attention to this matter. I look forward to your prompt response.
@Topher_Amazon
@Danny_Amazon
@JiAlex_Amazon
@KJ_Amazon
Ongoing Remote Fulfillment Enrollment Issue for Three ASINs
I’m dealing with an ongoing issue regarding Remote Fulfillment enrollment for three ASINs, which remain ineligible for the program in Canada and Mexico, despite being part of a parent ASIN with eight other successfully enrolled ASINs.
Attempts to Resolve:
1. Initial inquiry: Raised the issue about 2 months ago, with no clear explanation for the ineligibility of these three ASINs.
2. Amazon’s response: After follow-ups, I was told there were no CBC restrictions preventing enrollment.
3. Seller support advice: One agent suggested I contact the Canada Marketplace team, which I did on January 7, 2025 (case ID 16975207071), but the issue is still unresolved with no clear updates.
Despite following all the proper channels and receiving conflicting advice, the problem persists. I'm frustrated by the lack of communication. Could you please investigate this matter and let me know the reason for the delay in resolving the case?
Thank you for your attention to this matter. I look forward to your prompt response.
@Topher_Amazon
@Danny_Amazon
@JiAlex_Amazon
@KJ_Amazon
0 replies
Manny_Amazon
Hello @Seller_LvGHmX52INEJ6,
Thanks for posting your inquiry. I've reviewed the details of case 16975207071, and see that it is currently open with Seller Support who is actively looking into this issue, with the last update coming 1 day ago. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
