Returned item problem
Hello
A buyer recently returned a product and when I got the item back I refunded.
Now I have a take action message on my returns page but of course no info on what that action might be???
The item has come back to me,I have refunded,I have been charged £3.50 for the buyer to send it back,what am I supposed to do,What have I missed ???
Returned item problem
Hello
A buyer recently returned a product and when I got the item back I refunded.
Now I have a take action message on my returns page but of course no info on what that action might be???
The item has come back to me,I have refunded,I have been charged £3.50 for the buyer to send it back,what am I supposed to do,What have I missed ???
0 replies
Seller_7VbclcPFFRTnc
Was it not a refund on first scan ?
If you’ve refunded it will just sit on your dashboard for 50 or so days
Seller_ZQyopdiwkUHOZ
It’s not in the ‘Closed’ tab, I take it?
Could you screen shot the returns page for it, omitting any sensitive information?
Seller_B4VbHpnDLDLAU
Was the item in a catagory where the buyer gets free returns, such as Clothing
