Dear Amazon Support Team,

I am reaching out to appeal the recent suspension of our account due to a product authenticity complaint. First and foremost, we strongly refute these allegations, as all products we offer are entirely authentic and sourced through legitimate channels. We believe this complaint was filed by a brand owner in the Canadian market with the sole intent of eliminating competition, an approach we find unfair and unwarranted.

Our business model operates as a dropshipping service in strict adherence to Amazon’s policies. Specifically, we source products from trusted suppliers on Amazon USA and deliver them to customers in Canada. At each stage, we comply fully with Amazon’s policies and prioritize customer satisfaction with the utmost diligence.

Product Sourcing Process

Upon reviewing the disputed product, we found it was purchased directly from the brand owner who filed the complaint. The attached invoice clearly demonstrates that this product was sourced directly from its original manufacturer. Given the care we take in sourcing, it is impossible for counterfeit or duplicated items to be part of our inventory.

Our Sales and Delivery Standards

We only sold a single unit of this product, and the customer reported no issues regarding its authenticity. Additionally, this product was dispatched from an Amazon FBA (Fulfilled by Amazon) warehouse, where it underwent all necessary checks and quality control, ensuring no possibility of counterfeit. Despite these safeguards, the brand owner filed two complaints against us. In response to the first complaint, we successfully proved the product’s authenticity, which led to the temporary reactivation of our account.

Unfair Competition and Unjust Practices

This situation has caused significant harm to our business operations and has been a major setback. We believe the brand owner has initiated these complaints solely to preserve their competitive advantage, which we consider to be an unfair and restrictive business practice. Particularly given that we source directly from the brand owner, these allegations are baseless and represent an attempt to stifle competition. We request that Amazon reviews our supporting documents in detail to recognize the brand owner's actions as an attempt to impede competition rather than a legitimate authenticity concern.

Evidence and Documentation

To further support our defense, we have provided detailed documentation, including the relevant invoice and supplier information, all of which verify the original source of the product. We take great care to ensure that our operations fully comply with Amazon’s policies, and we are committed to maintaining a transparent and trustworthy business structure. Given that we sourced this product directly from the brand owner, we believe it is only fair that their accountability be scrutinized as well, as their complaint casts doubt on the authenticity of their own products.

Our Request

In light of the above, we respectfully request that you review our case with care and restore our account at your earliest convenience. We have worked hard to build an honest business within the framework of Amazon’s policies, aiming to provide reliable and high-quality products to our customers, and we hope for your understanding and support in resolving this matter.

We sincerely thank you for your attention and cooperation. We look forward to the swift reactivation of our account.

Kind regards,