Unfilled Orders excessive--should I be worried?
Hello,
My orders are all FBA. This week my number of open orders is more than double what it normally is. For example, I sell only about 40-50 books a week (one box of used books). My Open Orders are normally around 10-20, and 25 would be high.
This week, I have sold still less than 60 books, but my # of Open Orders has reached 49, and it has been over 45 for about 5 days straight. There’s no way my Prime customers are getting their books in 2-3 days—I’m thinking a lot of these people have been waiting well over a week already.
My total balance has also BARELY changed in the last 4 days. My Why are things not moving? Am I going to end up with a lot of unhappy customers and canceled orders? Should I call Amazon and ask what’s up?
Unfilled Orders excessive--should I be worried?
Hello,
My orders are all FBA. This week my number of open orders is more than double what it normally is. For example, I sell only about 40-50 books a week (one box of used books). My Open Orders are normally around 10-20, and 25 would be high.
This week, I have sold still less than 60 books, but my # of Open Orders has reached 49, and it has been over 45 for about 5 days straight. There’s no way my Prime customers are getting their books in 2-3 days—I’m thinking a lot of these people have been waiting well over a week already.
My total balance has also BARELY changed in the last 4 days. My Why are things not moving? Am I going to end up with a lot of unhappy customers and canceled orders? Should I call Amazon and ask what’s up?
8 replies
Seller_nRFmxiQg4EGrw
I don't think that 2 day delivery is an expectation for Prime anymore. And if Prime day was a success, then the FCs should be backlogged. I suspect it will sort out in the next few days. Regardless, nothing you can do about it. But if you do end up getting a negative feedback, be sure to ask for a strikethrough.
Jameson_Amazon
Hi @Seller_eCTmkvoKlKyda,
Thank you for reaching out on the Forums! I'm happy to see that you have received some great insights from @Seller_nRFmxiQg4EGrw. Thank you for always jumping in to help, Picks_by_Nisha!!
Just to quickly clarify, are these orders in pending status? If so, here are some of the most common reasons for orders being in pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
- For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.
Now that said, if these orders stay in the pending status for over 21 days, please reach back out to me in this thread so I can further investigate!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
