Address Correction Letter
Hello,
I live in Turkey. In order to sell on Amazon UK, I established a company in England through a service provider called “1st Formations”. The company provided me with a virtual office so that I could receive mail within the scope of the features it provided. I am opening a seller account on Amazon for the first time, so when I created my account, I registered the virtual office address as my business address. I thought I needed to enter a company address in England. My account was suspended because I could not pass the authentication step. I wanted to correct it, but I could not do it because my account was restricted. Its impossible for me to provide a utility bill for this address because it is a virtual office. All the Amazon support team employees that I've talked to told me to provide different documents and each time I confirmed with them that this would be the solution but everytime it gets rejected even though I provide the wanted documents.
I have nothing left to do, I'm waiting for help.
Address Correction Letter
Hello,
I live in Turkey. In order to sell on Amazon UK, I established a company in England through a service provider called “1st Formations”. The company provided me with a virtual office so that I could receive mail within the scope of the features it provided. I am opening a seller account on Amazon for the first time, so when I created my account, I registered the virtual office address as my business address. I thought I needed to enter a company address in England. My account was suspended because I could not pass the authentication step. I wanted to correct it, but I could not do it because my account was restricted. Its impossible for me to provide a utility bill for this address because it is a virtual office. All the Amazon support team employees that I've talked to told me to provide different documents and each time I confirmed with them that this would be the solution but everytime it gets rejected even though I provide the wanted documents.
I have nothing left to do, I'm waiting for help.
10 replies
Seller_k2X0L9mVRT0pW
the utility bill they require is for your residential address not the business. For the business they require a UTR or Ltd company number and also your VAT number
Ezra_Amazon
Hi @Seller_b0OiMyhqZnwKC,
Thanks for reaching out the UK Forum.
Can you please share the last communication Amazon has sent to you regarding your account deactivation?
Regards, Ezra
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist.
Ash here to assist. It has been understood that you need help with your account reactivation.
As requested by @Ezra_Amazon, kindly share the recent notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_b0OiMyhqZnwKC
Hello Ash and Ezra,
Sorry for the late reply, I shared it in attachment.
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist. Thanks for sharing the above screenshots over this thread.
While submitting the documents please ensure the documents must meet the below requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
Any document not meeting above criteria will deemed as invalid.
Regards,
Ash.
Seller_b0OiMyhqZnwKC
I comply with all these conditions but it is still not accepted
I only have concerns about the address part.
Seller_b0OiMyhqZnwKC
Hello Ash.
Even though I provided all the documents requested from me in the emails I received and when I spoke to the Amazon support account, I still receive the same rejection response.
All my products are ready to be sent, but I have not been able to solve my problem for more than 1 month and I keep getting the same answer.
I would be very grateful if an Amazon representative who can really help me with my problem could please contact me.
Since I keep getting the same answer, I don't know where I made a mistake or what I need to do extra to solve the problem.
I would be very grateful if an Amazon employee, who will not respond to me with a draft answer, could please contact me with whom I can talk personally about my problem.
You can also contact me by voice or video call.
I'm ready to do everything I can to solve the problem, but I'm waiting for someone to show me where I'm making a mistake.
I am really disappointed and need your help.
Address Correction Letter
Hello,
I live in Turkey. In order to sell on Amazon UK, I established a company in England through a service provider called “1st Formations”. The company provided me with a virtual office so that I could receive mail within the scope of the features it provided. I am opening a seller account on Amazon for the first time, so when I created my account, I registered the virtual office address as my business address. I thought I needed to enter a company address in England. My account was suspended because I could not pass the authentication step. I wanted to correct it, but I could not do it because my account was restricted. Its impossible for me to provide a utility bill for this address because it is a virtual office. All the Amazon support team employees that I've talked to told me to provide different documents and each time I confirmed with them that this would be the solution but everytime it gets rejected even though I provide the wanted documents.
I have nothing left to do, I'm waiting for help.
Address Correction Letter
Hello,
I live in Turkey. In order to sell on Amazon UK, I established a company in England through a service provider called “1st Formations”. The company provided me with a virtual office so that I could receive mail within the scope of the features it provided. I am opening a seller account on Amazon for the first time, so when I created my account, I registered the virtual office address as my business address. I thought I needed to enter a company address in England. My account was suspended because I could not pass the authentication step. I wanted to correct it, but I could not do it because my account was restricted. Its impossible for me to provide a utility bill for this address because it is a virtual office. All the Amazon support team employees that I've talked to told me to provide different documents and each time I confirmed with them that this would be the solution but everytime it gets rejected even though I provide the wanted documents.
I have nothing left to do, I'm waiting for help.
Address Correction Letter
Hello,
I live in Turkey. In order to sell on Amazon UK, I established a company in England through a service provider called “1st Formations”. The company provided me with a virtual office so that I could receive mail within the scope of the features it provided. I am opening a seller account on Amazon for the first time, so when I created my account, I registered the virtual office address as my business address. I thought I needed to enter a company address in England. My account was suspended because I could not pass the authentication step. I wanted to correct it, but I could not do it because my account was restricted. Its impossible for me to provide a utility bill for this address because it is a virtual office. All the Amazon support team employees that I've talked to told me to provide different documents and each time I confirmed with them that this would be the solution but everytime it gets rejected even though I provide the wanted documents.
I have nothing left to do, I'm waiting for help.
10 replies
10 replies
Seller_k2X0L9mVRT0pW
the utility bill they require is for your residential address not the business. For the business they require a UTR or Ltd company number and also your VAT number
Ezra_Amazon
Hi @Seller_b0OiMyhqZnwKC,
Thanks for reaching out the UK Forum.
Can you please share the last communication Amazon has sent to you regarding your account deactivation?
Regards, Ezra
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist.
Ash here to assist. It has been understood that you need help with your account reactivation.
As requested by @Ezra_Amazon, kindly share the recent notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_b0OiMyhqZnwKC
Hello Ash and Ezra,
Sorry for the late reply, I shared it in attachment.
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist. Thanks for sharing the above screenshots over this thread.
While submitting the documents please ensure the documents must meet the below requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
Any document not meeting above criteria will deemed as invalid.
Regards,
Ash.
Seller_b0OiMyhqZnwKC
I comply with all these conditions but it is still not accepted
I only have concerns about the address part.
Seller_b0OiMyhqZnwKC
Hello Ash.
Even though I provided all the documents requested from me in the emails I received and when I spoke to the Amazon support account, I still receive the same rejection response.
All my products are ready to be sent, but I have not been able to solve my problem for more than 1 month and I keep getting the same answer.
I would be very grateful if an Amazon representative who can really help me with my problem could please contact me.
Since I keep getting the same answer, I don't know where I made a mistake or what I need to do extra to solve the problem.
I would be very grateful if an Amazon employee, who will not respond to me with a draft answer, could please contact me with whom I can talk personally about my problem.
You can also contact me by voice or video call.
I'm ready to do everything I can to solve the problem, but I'm waiting for someone to show me where I'm making a mistake.
I am really disappointed and need your help.
Seller_k2X0L9mVRT0pW
the utility bill they require is for your residential address not the business. For the business they require a UTR or Ltd company number and also your VAT number
Seller_k2X0L9mVRT0pW
the utility bill they require is for your residential address not the business. For the business they require a UTR or Ltd company number and also your VAT number
Ezra_Amazon
Hi @Seller_b0OiMyhqZnwKC,
Thanks for reaching out the UK Forum.
Can you please share the last communication Amazon has sent to you regarding your account deactivation?
Regards, Ezra
Ezra_Amazon
Hi @Seller_b0OiMyhqZnwKC,
Thanks for reaching out the UK Forum.
Can you please share the last communication Amazon has sent to you regarding your account deactivation?
Regards, Ezra
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist.
Ash here to assist. It has been understood that you need help with your account reactivation.
As requested by @Ezra_Amazon, kindly share the recent notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist.
Ash here to assist. It has been understood that you need help with your account reactivation.
As requested by @Ezra_Amazon, kindly share the recent notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_b0OiMyhqZnwKC
Hello Ash and Ezra,
Sorry for the late reply, I shared it in attachment.
Seller_b0OiMyhqZnwKC
Hello Ash and Ezra,
Sorry for the late reply, I shared it in attachment.
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist. Thanks for sharing the above screenshots over this thread.
While submitting the documents please ensure the documents must meet the below requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
Any document not meeting above criteria will deemed as invalid.
Regards,
Ash.
Ash_AMZ
Hello @Seller_b0OiMyhqZnwKC,
Ash here to assist. Thanks for sharing the above screenshots over this thread.
While submitting the documents please ensure the documents must meet the below requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed, including the document corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
Any document not meeting above criteria will deemed as invalid.
Regards,
Ash.
Seller_b0OiMyhqZnwKC
I comply with all these conditions but it is still not accepted
I only have concerns about the address part.
Seller_b0OiMyhqZnwKC
I comply with all these conditions but it is still not accepted
I only have concerns about the address part.
Seller_b0OiMyhqZnwKC
Hello Ash.
Even though I provided all the documents requested from me in the emails I received and when I spoke to the Amazon support account, I still receive the same rejection response.
All my products are ready to be sent, but I have not been able to solve my problem for more than 1 month and I keep getting the same answer.
I would be very grateful if an Amazon representative who can really help me with my problem could please contact me.
Since I keep getting the same answer, I don't know where I made a mistake or what I need to do extra to solve the problem.
I would be very grateful if an Amazon employee, who will not respond to me with a draft answer, could please contact me with whom I can talk personally about my problem.
You can also contact me by voice or video call.
I'm ready to do everything I can to solve the problem, but I'm waiting for someone to show me where I'm making a mistake.
I am really disappointed and need your help.
Seller_b0OiMyhqZnwKC
Hello Ash.
Even though I provided all the documents requested from me in the emails I received and when I spoke to the Amazon support account, I still receive the same rejection response.
All my products are ready to be sent, but I have not been able to solve my problem for more than 1 month and I keep getting the same answer.
I would be very grateful if an Amazon representative who can really help me with my problem could please contact me.
Since I keep getting the same answer, I don't know where I made a mistake or what I need to do extra to solve the problem.
I would be very grateful if an Amazon employee, who will not respond to me with a draft answer, could please contact me with whom I can talk personally about my problem.
You can also contact me by voice or video call.
I'm ready to do everything I can to solve the problem, but I'm waiting for someone to show me where I'm making a mistake.
I am really disappointed and need your help.
Seller_hnk75A3rRijqA
have you solved your account issue ?
