VTR INNACURATE FROM AMAZON
HELLO,
I WAS WORKING ON MY USA STORE AND WAS USING AMAZON CARRIER SERVICE FOR TRACKING. I JUST STARTED IN CANADA AND GOT VTR 11.63% IN LAST 2 WEEKS. I HAVE STOPPED FBM AND WAITING FOR THE NEXT 7 DAYS TO PASS.
I HAVE DOWNLOADED THE REPORT AND ALL THE TRACKING NUMBERS ARE VALID ON THE PARTICULAR CARRIER SERVICE WEBSITE. NOW I DO NOT KNOW WHETHER AMAZON IS UNABLE TO DETECT THE CARRIER SERVICE OR IT IS THE FAULT OF THE CARRIER SERVICE IN SCANNING THE ITEM LATE.
PLEASE HELP ME, THE NEXT 7 DAYS ARE CRUCIAL FOR ME.
@Dominic_Amazon @Michelle_Amazon , @Steve_Amazon, @Blake_Amazon, @Jameson_Amazon
VTR INNACURATE FROM AMAZON
HELLO,
I WAS WORKING ON MY USA STORE AND WAS USING AMAZON CARRIER SERVICE FOR TRACKING. I JUST STARTED IN CANADA AND GOT VTR 11.63% IN LAST 2 WEEKS. I HAVE STOPPED FBM AND WAITING FOR THE NEXT 7 DAYS TO PASS.
I HAVE DOWNLOADED THE REPORT AND ALL THE TRACKING NUMBERS ARE VALID ON THE PARTICULAR CARRIER SERVICE WEBSITE. NOW I DO NOT KNOW WHETHER AMAZON IS UNABLE TO DETECT THE CARRIER SERVICE OR IT IS THE FAULT OF THE CARRIER SERVICE IN SCANNING THE ITEM LATE.
PLEASE HELP ME, THE NEXT 7 DAYS ARE CRUCIAL FOR ME.
@Dominic_Amazon @Michelle_Amazon , @Steve_Amazon, @Blake_Amazon, @Jameson_Amazon
0 replies
Stevie_Amazon
Hey there @Seller_zKzUwTo1dFgtq,
Thank you so much for utilizing the seller forums.
"I WAS WORKING ON MY USA STORE AND WAS USING AMAZON CARRIER SERVICE FOR TRACKING. I JUST STARTED IN CANADA AND GOT VTR 11.63% IN LAST 2 WEEKS. I HAVE STOPPED FBM AND WAITING FOR THE NEXT 7 DAYS TO PASS.
I understand you have questions regarding valid tracking rate.
It is important to ensure your orders are confirmed and scanned in on time no matter the carrier you utilize. As buyers depend on the tracking information to trace where their package is and when to expect it, it is also important for sellers to maintain accurate and true information at all times. While it might not be something evident or something done on purpose, it is still important to review all orders and tracking information for accurate information at all times.
"I HAVE DOWNLOADED THE REPORT AND ALL THE TRACKING NUMBERS ARE VALID ON THE PARTICULAR CARRIER SERVICE WEBSITE. NOW I DO NOT KNOW WHETHER AMAZON IS UNABLE TO DETECT THE CARRIER SERVICE OR IT IS THE FAULT OF THE CARRIER SERVICE IN SCANNING THE ITEM LATE. "
On that report, I suggest taking a look at the ship by, shipped, and delivery by date of those orders and compare them with the timeline of events provided by the carrier's website. Do these match what information is in seller central?
"I am using stallion express and carrier are
Canada post,IICS, Fleet Optics, and UniUni are not Amazon integrated carriers. Amazon is unable to detect them because they aren't integrated.,UNI UNI,Fedex"
As @Seller_7LrAV0m5llaI7 has mentioned, four of these are not integrated carriers, which could also impact the valid tracking report in various ways. The tracking information must match the carrier's name exactly as they are case-sensitive. For example, Fleet Optics should be FleetOptics Inc as this is what is shown on their website. Could this be a factor?
The community and I are here to support you, so please do not hesitate to further reply and engage here.
All the best,
Stevie.