Ongoing Shipment Discrepancies Impacting Metrics
Hello,
I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.
Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.
As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.
This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.
Thank you for your attention.
Ongoing Shipment Discrepancies Impacting Metrics
Hello,
I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.
Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.
As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.
This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.
Thank you for your attention.
0 replies
Sunnie_Amazon
Hello, @Seller_SuivljpCZFHCy,
Thank you for raising this topic to the Forums. This is Sunnie, from Amazon.
Could you please share the Case ID you created with the Support team, so I can investigate?
Thanks.