Seller Forums
Sign in
Sign in
imgSign in
imgSign in
user profile
Seller_SuivljpCZFHCy

Ongoing Shipment Discrepancies Impacting Metrics

Hello,

I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.

Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.

As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.

This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.

Thank you for your attention.

23 views
8 replies
Tags:FBA, Lost shipment, Order defects, Warehouse
10
Reply
user profile
Seller_SuivljpCZFHCy

Ongoing Shipment Discrepancies Impacting Metrics

Hello,

I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.

Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.

As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.

This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.

Thank you for your attention.

Tags:FBA, Lost shipment, Order defects, Warehouse
10
23 views
8 replies
Reply
0 replies
user profile
Sunnie_Amazon

Hello, @Seller_SuivljpCZFHCy,

Thank you for raising this topic to the Forums. This is Sunnie, from Amazon.

Could you please share the Case ID you created with the Support team, so I can investigate?

Thanks.

00
Follow this discussion to be notified of new activity
user profile
Seller_SuivljpCZFHCy

Ongoing Shipment Discrepancies Impacting Metrics

Hello,

I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.

Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.

As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.

This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.

Thank you for your attention.

23 views
8 replies
Tags:FBA, Lost shipment, Order defects, Warehouse
10
Reply
user profile
Seller_SuivljpCZFHCy

Ongoing Shipment Discrepancies Impacting Metrics

Hello,

I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.

Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.

As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.

This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.

Thank you for your attention.

Tags:FBA, Lost shipment, Order defects, Warehouse
10
23 views
8 replies
Reply
user profile

Ongoing Shipment Discrepancies Impacting Metrics

by Seller_SuivljpCZFHCy

Hello,

I'm facing ongoing shipment discrepancies that are increasingly affecting my account metrics.

Previously, I could address these discrepancies, but now investigations are closing without my input, and my appeals are unsuccessful. A recent example involves one shipment with six discrepancies across different SKUs. Despite submitting detailed evidence—photos, weight breakdown, and receipts—my case was not resolved.

As a result, my coaching level has increased. My priority is maintaining my account's health as I continue to grow my business on Amazon.

This situation is becoming more challenging, and I would greatly appreciate any help or advice to resolve these discrepancies and keep my account in good standing.

Thank you for your attention.

Tags:FBA, Lost shipment, Order defects, Warehouse
10
23 views
8 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Sunnie_Amazon

Hello, @Seller_SuivljpCZFHCy,

Thank you for raising this topic to the Forums. This is Sunnie, from Amazon.

Could you please share the Case ID you created with the Support team, so I can investigate?

Thanks.

00
Follow this discussion to be notified of new activity
user profile
Sunnie_Amazon

Hello, @Seller_SuivljpCZFHCy,

Thank you for raising this topic to the Forums. This is Sunnie, from Amazon.

Could you please share the Case ID you created with the Support team, so I can investigate?

Thanks.

00
user profile
Sunnie_Amazon

Hello, @Seller_SuivljpCZFHCy,

Thank you for raising this topic to the Forums. This is Sunnie, from Amazon.

Could you please share the Case ID you created with the Support team, so I can investigate?

Thanks.

00
Reply
Follow this discussion to be notified of new activity