Account has been temporarily deactivated. URGENT HELP
We are a new seller and have only been selling for 2 months.
yesterday i got an email that my account is has been temporarily deactivated and my listing are removed
I log in but all my listings are still active so i dont know if this is serious and what should i do?
Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. This could take up to 90 days. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We have not received a valid plan of action addressing the infringement issues below.
Amazon previously alerted you of these issues through warnings on the ASINs below:
How do I reactivate my account?
To reactivate your account, please send us the following information:
– Proof of non-infringement (e.g., invoice, Order ID, letter of authorization, licensing agreement or court order) for all affected listings.
– The steps you have taken to ensure that you are no longer infringing and will not infringe in the future.
– Other relevant information.
– Supporting details should you believe that the actions were made in error.
How do I send this information?
Please send this information, any other documentation to notice-dispute@amazon.com
Amazon does not allow listings that violate the intellectual property rights of brands or rights owners. To learn more, please review Amazon’s Intellectual Property Policy (https://sellercentral.amazon.com/gp/help/201361070).
You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
Account has been temporarily deactivated. URGENT HELP
We are a new seller and have only been selling for 2 months.
yesterday i got an email that my account is has been temporarily deactivated and my listing are removed
I log in but all my listings are still active so i dont know if this is serious and what should i do?
Your account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. This could take up to 90 days. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We have not received a valid plan of action addressing the infringement issues below.
Amazon previously alerted you of these issues through warnings on the ASINs below:
How do I reactivate my account?
To reactivate your account, please send us the following information:
– Proof of non-infringement (e.g., invoice, Order ID, letter of authorization, licensing agreement or court order) for all affected listings.
– The steps you have taken to ensure that you are no longer infringing and will not infringe in the future.
– Other relevant information.
– Supporting details should you believe that the actions were made in error.
How do I send this information?
Please send this information, any other documentation to notice-dispute@amazon.com
Amazon does not allow listings that violate the intellectual property rights of brands or rights owners. To learn more, please review Amazon’s Intellectual Property Policy (https://sellercentral.amazon.com/gp/help/201361070).
You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?reftag=email_appeal) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…
0 replies
Seller_lljyzgTxr5fgI
Your account may look like it is active but all of your items will be blocked from view if you have received this notice. With just a cursory look and without further detail, Amazon are stating you have sold items that you are not authorised to sell. As the ASIN’s have been removed from your notice, it is not possible to determine further. However, you have almost certainly breached intellectual property rights, according to your notice. Perhaps you can elaborate further?
Seller_pqOeIm4BIDgIs
It seems Amazon are doing this to tons of accounts currently.
We had this happen 2 weeks ago, and still haven’t got our account back or access to our 3k in funds.
Its a long procedure.
Seller_Zp0alK1BloPt1
i am not sure but yes i sold in new condition .
can you advise me what to do
Seller_VaGSBBB9pRzA5
You must get your items from an authorised distributor. So either direct from the manufacturer or from one of their authorised wholesalers. You cannot sell something that you bought in a retail shop as “new” as it has already been retailed once so therefore no long new, regardless of condition.
Just because you can list something on Amazon it doesn’t mean you are authorised to sell it.
It is your responsibility to ensure that the manufacturer is okay with you selling their items.
There are a lot of manufacturers who don’t want their items sold on Amazon by anyone.
You just need to do your homework.
Seller_GIMd35L7PP4Gm
same thing is happening to me! we have 30k in our funds as well, it seems amazon is doing this to everyone
Seller_Zp0alK1BloPt1
i can today log in anymore in my account and seems that it is different issue becouse now i need to contact: seller-performance@amazon.com
i really dont understand what is going onhttps://sellercentral.amazon.co.uk/sw/SSR/SignUpv2/step/SignUp?encoding=UTF8&destination%2Furl=%2Fgc%2Famazon-business%2Fwelcome&marketplaceId=A1F83G8C2ARO7P&passthrough%2Faccount=b2b_fba_soa&passthrough%2FmarketplaceID=A1F83G8C2ARO7P&passthrough%2FrootMarketplaceID=&passthrough%2FsimplifiedLogin=&passthrough%2FsuperSource=OAR&productTier=B2B%3AFBA%3ASILVER&productType=SellingToBusinesses%3AFulfillmentByAmazon%3ASellOnAmazon&redirectAP=1&claim_type=EmailAddress&new_account=1&ref=as_b2b_mkt_topcta_b2breg_swipe&redirectAP=1&
Seller_VaGSBBB9pRzA5
No, it’s not that simple.
Some manufacturers do not want their items selling on Amazon by anyone.
Some manufacturers tightly control who sells their items on Amazon. We have a brand that we sell that is controlled by the manufacturer who issue authorisation codes to authorised sellers but you wouldn’t know it by looking at the listing page.
Just because you can list it doesn’t mean you should.
Contact the manufacturer, Ask them. It’ll save you a lot of hassle down the line.
Seller_q68jRZJTZcv8o
I had this issue myself and Amazon were absolutely awful to deal with. My account was down for approx 2-3 months and a few thousand pounds were being withheld.
I sent multiple Plan of Actions, all different but they were all refused. If I could have spoken to someone on the phone I could have explained the situation in 5 mins, but they do not allow phone support at all.
Randomly after 10 weeks or so they reactivated it. No explanation on why. Serve loss of business as a result.
Seller_iwDZC5h1MCUbw
Look at your performance notification find the email Amazon sent you and respond to it !!!
Never ignore Amazon otherwise you get a suspension always act on performance related notifications if you agree or disagree…
The email is very clear!
Find the notice they sent you about ASIN ********* then respond
Then write a plan of action
You was given a chance in the first instance but you ignored it, now your account is suspended.
