Customer scammed us got refunded from A-Z claim and left us a negative feedback.
Hello Everyone,
We have encountered an issue where a customer has scammed us by obtaining a refund through an A-Z claim and subsequently left negative feedback. Despite providing photographic evidence that the item was delivered to the correct address, Amazon has not removed the feedback.
Experiencing a sense of powerlessness.
Customer scammed us got refunded from A-Z claim and left us a negative feedback.
Hello Everyone,
We have encountered an issue where a customer has scammed us by obtaining a refund through an A-Z claim and subsequently left negative feedback. Despite providing photographic evidence that the item was delivered to the correct address, Amazon has not removed the feedback.
Experiencing a sense of powerlessness.
0 replies
Sarah_Amzn
Hello @Seller_vf7d0eq5mZhGu,
This is Sarah with Amazon.
Have you already opened a Case with Seller Support?
If yes, could you please share the Case ID so I can take a look?
Kind regards,
Sarah.
