Why is seller support still so bad
Why is it so bad still? I would have thought after so many years that Amazon would have sorted it out, but no it’s still horrendous. Literally any case we have they cannot solve. Once the cases go to the Leadership team (who are UK based or USA based) it gets solved straight away.
My thinking is, why not just employ one UK/USA seller support agent rather than 10 staff in Asia, surely that’s cheaper and it gets the job done and doesn’t waste sellers time??
Why is seller support still so bad
Why is it so bad still? I would have thought after so many years that Amazon would have sorted it out, but no it’s still horrendous. Literally any case we have they cannot solve. Once the cases go to the Leadership team (who are UK based or USA based) it gets solved straight away.
My thinking is, why not just employ one UK/USA seller support agent rather than 10 staff in Asia, surely that’s cheaper and it gets the job done and doesn’t waste sellers time??
0 replies
Seller_rGtEcZnu0JTRD
Don’t see it changing anytime soon to be honest, I don’t even bother contacting them at all, never got any sense out of them, problem is with some of the most experienced members having left the forum this week, people are really going to struggle now, which will only overload them even more, and make it even worse than it is now.
Joy 
Seller_a6tYQG02uuKjY
It is certainly so bizarre. I just don’t get the strategy behind it. Like they must be paying them absolute peanuts to get any sort of value from employing them as they literally can’t do the most basic tasks. I always just thought it was that Amazon was growing so fast and they couldn’t keep up and it would improve massively eventually but no, this is the support that they are still offering.
As great as Amazon are in some areas , they are horrendous in other areas!
Seller_Yja9oH7DLHk2I
My hope is that the US will force them to split the business. I found ebay improved once they split from Paypal.
I suspect AWS profits are covering the poorer profit performance of the rest of the business.
Seller_A0OTlwV7zzHv5
I think the plan is to make Seller ‘Support’ so bad that we get so frustrated that we agree to sign up for a paid for account manager with access to ‘enhanced’ seller support.
Seller_FZLmkAPnHuV4L
almost certainly by design unfortunately, if Amz were concerned at all, it would be sorted out years ago.
Seller_H3nbeseYNRn9j
It all boils down to this. Amazon are in the game of bulk sales as quick as possible without having to take any active part in the process they just leave it to the sellers to sell and they cream off the top. They are not seller based they are customer i.e. the purchasers biased because of this. If they were to employ as you say some people (that have good logic and fairness in mind) to sort out these problems they would not be able to employ enough staff as the turnover is astronomical and that’s why when you place a case, a complaint or even a simple request it goes to a logic machine that cannot make rational decisions and it follows a road map from the start of the case to the finish. That road map is buyer focused. Best thing we can do is up our prices, make sure our products are advertised correctly and dispatched quickly but even then you will always get the unscrupulous buyer having a go at ripping you off
Seller_yPvY7eoDeeIUJ
Yes, I agree with you. Their seller support team is poorly trained; Amazon does not consider any feedback and updates its seller support team with negative comments we pass to them.
I personally 100% agree that Amazon needs to move its seller central support team to the UK, one of the most corrupt countries in the world.
Since these guys live and work in the most corrupt countries, they treat us in a similar way.
Anything you ask them, either they send you a cut-and-paste reply or they shift blame back to the seller.
The only thing Amazon is happy about is refunds, refunds, and refunds, regardless of anything else.
Seller_KFjf79lxP4YyY
Had nightmare this week, another brand jumped on my ASIN, the product is exclusive that i only sell, and have copyright to it.
Now i have no control over my title, that needs updating every now and then, or my pictures of my own copyrighted works, i do not have brand registry as i am not a brand, but product holds copyright to me, it has been my ASIN for over 3 years until about 2 weeks ago, SS total joke, same copy and paste replies, the other brand owns this and that, load of rubbish as it is a exclusive item, and down to a Amazon for giving the ASIN out to someone else to sell a totally different item though, in another country. The other brand has no relation or rights to control my product at all.
Basically SS could not care.
Seller_ZOZTdubuqFBLp
That is as I thought. I was pushed really hard to take that up but I dont see the value in that.
Seller_lmJOjF6JybyzB
In my experience Seller Support are simply not fit for purpose.
It’s not even as if they help ‘a little bit’. They literally do not help at all in any way, shape or form.
Amazon could replace them with a house brick and the service would not suffer at all.
I wish I was exaggerating.
