Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
Need feedback removal
This is my second attempt to get feedback removed.
A customer had stated I had misrepresented a book and put up a fraudulent advert saying a book was signed by the author and a specially number copy. I most certainly did NOT do that and have sent him a message stating this and showing him the description which was put in with the book. No response.
I have tried again to contact seller support but the message is booted back by the AI robots within seconds saying it's answered and case closed which it hasn't been.
I can't see how to get a moderator to help here - how is it done? I know you have to out a @ but then what? Please help.
0 replies
Seller_ZVAz3d5lZuGid
To tag a mod you need to type @ then start typing their name and select from dropdown, only ones that have the Amazon logo next to it.
Ezra_Amazon
Hello @Seller_Wp51IQZBKpF1i,
I noticed you've created this new post about an issue you've already raised here: Untrue feedback.
@Sarah_Amzn replied to you in that thread 2 weeks ago, but it looks like you haven't responded yet. Could you please go back to your original post and reply there?
I'm closing this new thread as it's a duplicate. In the future, please avoid creating multiple posts about the same issue. If you have any updates or new information, just add it to your existing thread.
Cheers, Ezra
