Advertising costs charged ahead of time
Hi there,
My account is set to be charged for advertising costs every 2nd of the month, but his month I was charged today. I had a disbursement of about £500 due in 4 days. Obviously, now my balance is in minus and as a result I will be charged again on the 29th of the month. In addition a third charge will come on the 2nd of August which is the set date for advertisement billing.
This is so frustrating - and it happened once already last year. When contacting support, nobody was able to explain the reason. Anyone else with similar issue or an explanation?
Thanks!
Advertising costs charged ahead of time
Hi there,
My account is set to be charged for advertising costs every 2nd of the month, but his month I was charged today. I had a disbursement of about £500 due in 4 days. Obviously, now my balance is in minus and as a result I will be charged again on the 29th of the month. In addition a third charge will come on the 2nd of August which is the set date for advertisement billing.
This is so frustrating - and it happened once already last year. When contacting support, nobody was able to explain the reason. Anyone else with similar issue or an explanation?
Thanks!
0 replies
Danny_Amazon
Hello @Seller_2UpFVwHXycExm- and thank you for sharing this recent change.
I would recommend connecting with Amazon Advertising Support team directly, if you had connected with Amazon Seller Support previously, to discuss the regularity of charges coming from their service.
You may find this Amazon Advertising Help page on Understanding Billing Cycles to be relevant as you reach out to the team!
Thanks,
Danny
