Assistance Needed: Addressing Unfounded Parallel Imports Violation Accusations
Hello, @Angie_Amazon @Winston_Amazon @Simon_Amazon @Abella_AMZ @Julia_Amazon @Sakura_Amazon_ @Glenn_Amazon, @Manny_Amazon, @Nano_Amazon, @Josh_Amazon @Atlas_Amazon @Michelle_Amazon @Rose_Amazon, @Jon_Amazon @Roberto_Amazon @Cooper_Amazon @Joey_Amazon
I’m looking for advice on how to address repeated and unfounded accusations of parallel imports violations on my Amazon account. These notifications started in July and affect several brands, including Burgess, Royal Canin, and Earth Rated.
Background:
All products we sell are purchased in the UK from reliable and authorized suppliers. Some of these brands have production facilities in the UK, so the claim of "imports" is entirely baseless.
Complaint ID: 9969179022
Complaint ID: 9969177482
Complaint ID: 10135571332
Complaint ID: 10391251112
Complaint ID: 10419712952
Complaint ID: 10419247732
Legal Context:
Under UK law, parallel imports refer to goods imported into the UK without the trademark owner's consent. This is governed by the Trade Marks Act 1994, specifically Section 10(4), which outlines when unauthorized use of a trademark constitutes infringement. If products are purchased and resold within the domestic market, they do not qualify as parallel imports. The Exhaustion of Rights Doctrine also applies, where rights to control resale are exhausted once goods are legally placed on the market. The Competition Act 1998 prohibits anti-competitive practices, including unjustified restrictions on resellers.
Key Issues:
Despite submitting invoices in our appeals, Amazon has consistently rejected them without explanation. Amazon phone support has advised us to confirm authorization from the brand owner or supplier. However, this is not a legal requirement as no actual parallel import violation exists. Why are our appeals dismissed despite providing proof of legitimate sourcing?
I hope for guidance on what specific evidence does Amazon require to resolve these allegations and how to navigate this issue and ensure fair treatment under Amazon's policies and UK law.
Assistance Needed: Addressing Unfounded Parallel Imports Violation Accusations
Hello, @Angie_Amazon @Winston_Amazon @Simon_Amazon @Abella_AMZ @Julia_Amazon @Sakura_Amazon_ @Glenn_Amazon, @Manny_Amazon, @Nano_Amazon, @Josh_Amazon @Atlas_Amazon @Michelle_Amazon @Rose_Amazon, @Jon_Amazon @Roberto_Amazon @Cooper_Amazon @Joey_Amazon
I’m looking for advice on how to address repeated and unfounded accusations of parallel imports violations on my Amazon account. These notifications started in July and affect several brands, including Burgess, Royal Canin, and Earth Rated.
Background:
All products we sell are purchased in the UK from reliable and authorized suppliers. Some of these brands have production facilities in the UK, so the claim of "imports" is entirely baseless.
Complaint ID: 9969179022
Complaint ID: 9969177482
Complaint ID: 10135571332
Complaint ID: 10391251112
Complaint ID: 10419712952
Complaint ID: 10419247732
Legal Context:
Under UK law, parallel imports refer to goods imported into the UK without the trademark owner's consent. This is governed by the Trade Marks Act 1994, specifically Section 10(4), which outlines when unauthorized use of a trademark constitutes infringement. If products are purchased and resold within the domestic market, they do not qualify as parallel imports. The Exhaustion of Rights Doctrine also applies, where rights to control resale are exhausted once goods are legally placed on the market. The Competition Act 1998 prohibits anti-competitive practices, including unjustified restrictions on resellers.
Key Issues:
Despite submitting invoices in our appeals, Amazon has consistently rejected them without explanation. Amazon phone support has advised us to confirm authorization from the brand owner or supplier. However, this is not a legal requirement as no actual parallel import violation exists. Why are our appeals dismissed despite providing proof of legitimate sourcing?
I hope for guidance on what specific evidence does Amazon require to resolve these allegations and how to navigate this issue and ensure fair treatment under Amazon's policies and UK law.
0 replies
Seller_k2X0L9mVRT0pW
again. You’ve not tagged the mods correctly so they won’t see this post either!
Seller_ZJhFeE3tNKzfh
You would need to share the impacted ASINs you were listing on, though going on your other two posts - its highly likely you inadvertently listed on incorrectly branded listings.
Seller_3NCHziIdLTgWV
@Angie_Amazon @Winston_Amazon @Simon_Amazon @Abella_AMZ @Julia_Amazon @Sakura_Amazon_ @Roberto_Amazon
Julia_Amzn
Hello @Seller_3NCHziIdLTgWV
Apologies for the delayed response.
Please refer to the UK Parallel Imports section in Help Page Amazon Intellectual Property Policy.
You will also find information on how to prove your products do not infringe on Parallel Import regulations:
What do I do if I receive a notice for parallel import?
If your products are not illegal parallel imports, we strongly encourage you to contact the rights owner to address the complaint directly and obtain a retraction. Only if the rights owner is unresponsive, you may appeal to us by providing us with evidence that the specific products you sold were imported into the EEA and sold in the relevant territory (EU/UK) with the rights owner’s permission. Invoices showing that you sourced from an authorised distributor of the rights owner may be one type of such evidence.
Best regards,
Julia.
