I've received the following email from Amazon today, right after my disbursements were due, as a sole trader this has a dominoes effect on me as I have to renew my supplies, and it's already a delay every 14-30 days every disbursements and now further holding, I've got no bad reviews, all health account okay, and healthy yet I've been notified of this. I assume its because the recent spike in sales, but surely that's good as amazon take their cut. I fulfil orders, and use Self delivery, via a small van, which I've rented. I have already sent in an appeal but has anyone has similar issue with "self delivery", and disbursements held until they review, or the time-frame usually takes for appeals? I dont understand how amazon expect me to have my listings up continue selling when my funds are currently held and paused for disbursements just left in awe, I any guidance is appreciated, if I'm missed out any info let me know I'll address them

Hello ,

Why did I receive this message?

Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account but you will not be able to receive any disbursements during the review period in accordance with section 2 of the Amazon Services Business Solutions Agreement:

During the review period, your seller account will remain active and you will continue to receive orders. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Once we complete the review, funds disbursement may be undertaken.

Why did this happen?

Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon seller account. Review the Amazon policy regarding "Selling Policies and Seller Code of Conduct":

How do I expedite the review of my account?

If you believe there has been an error or you would like the review process expedited, submit an explanation to. Your submission should address all following points, where applicable:

-- Updated tracking information for any recent seller-fulfilled orders or verification that current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), confirm that you use this service as part of your submission and disregard the need to provide tracking information.

-- Evidence of delivery of any recent seller-fulfilled orders which have been refunded or received a chargeback. This may include buyer confirmation of receipt or proof of delivery documentation. If you are an Amazon Easy Ship seller or use Fulfillment by Amazon (FBA), confirm that you use this service as part of your submission and disregard the need to provide evidence of delivery.

If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the "Customer product reviews policies" for more information:

-- Evidence to support the identification of your business. This may include business website (URL or physical store address), utility bills, supplier invoices, tax filings, or company bank information. Ensure all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can help expedite the verification of your business and the account review process.

-- If applicable, reasons and any further supporting evidence associated with recent rise in refund or chargeback activities. For example, if you are proactively issuing refunds due to logistics issues or faulty products, provide evidence associated with these for consideration during your review.

What happens if I do not send a sufficient explanation?

We will continue to review your account over the next 30 days for evidence that supports compliance with the "Selling Policies and Seller Code of Conduct":

Once we determine your compliance, the review period will end and we will automatically release funds for disbursement. If we do not find sufficient evidence that supports compliance with the Selling Policies and Seller Code of Conduct, further action may be taken and your entire Amazon account may be permanently deactivated in accordance with the Amazon "Program Policies":

You will receive an email following the review period to let you know what action has been taken. If you believe you have additional evidence to support reactivation before this time, submit an appeal.

We're here to help.

If you have questions about this action, contact us:

You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device.

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Amazon.co.uk

Sincerely,

Seller Performance Team

Amazon.com