Amazon Sending out Thousands in Refunds?
I was selling a product on Amazon that perfectly followed it's TOS (verified by Amazon Support). Today, they determined that my product is no longer abiding by TOS and is a safety hazard and then they deactived my listing - totally fine since I haven't been selling that product for over 9 months. HOWEVER - they're now refunding all of my sales to customers - and I'm responsible for several thousand in refunds now? I don't get it.
If my product was following Amazon TOS at time of sale, and 9 months later they determine it doesn't - fine delete the listing. But now they're giving out voluntary refunds? Is this legal?
Amazon Sending out Thousands in Refunds?
I was selling a product on Amazon that perfectly followed it's TOS (verified by Amazon Support). Today, they determined that my product is no longer abiding by TOS and is a safety hazard and then they deactived my listing - totally fine since I haven't been selling that product for over 9 months. HOWEVER - they're now refunding all of my sales to customers - and I'm responsible for several thousand in refunds now? I don't get it.
If my product was following Amazon TOS at time of sale, and 9 months later they determine it doesn't - fine delete the listing. But now they're giving out voluntary refunds? Is this legal?
157 replies
Seller_0xdtD36hDLHBC
Seller support will tell you anything to get your case resolved.
What was the product?
Seller_ZqY2M0Atj0U1i
I am selling a tabletop Fire pit on Amazon. The same thing happened to me, they returned all the sales to the customers to my detriment. I don't understand why I am responsible
Seller_ZqY2M0Atj0U1i
As I saw, Flikr's Tabetop firepit was marked as dangerous. A warning was issued by the CPSC to immediately stop the use of tabletop fire pits with alcohol. As a result, all tabletop fire pits, including those that comply with safety standards and tests, were removed from the Amazon list. They started refunding everyone's purchases. Is this legal? How can we get our money back?
Seller_ZqY2M0Atj0U1i
There was no warning before the listening was removed. What solution is there?
Seller_ZqY2M0Atj0U1i
Can we request a refund from alibaba for Tabletop Fire pit? Given that they confirmed to us until the very end that everything with the product was in accordance with safety standards.
Seller_ZqY2M0Atj0U1i
Despite the fact that we have the safety standard ASTM F3363-19, listening was removed from the Amazon catalog.
Seller_olVQX6T16CAAe
I'm in the exact same situation. Amazon initiated refunds for every single order purchased even ones that were placed years ago. They didn't even give 24 hours after the first notification before initiating the refunds. Extremely frustrated. Been calling support and none can give me an answer why I'm responsible for reimbursing ALL orders.
Seller_duEFLn1xPlQ8T
Amazon wants to give the Christmas gift to buyers before they wake up.
Seller_HT2VU7iUfIQvE
Is this for all sellers or limited sellers? Product listings are still active, and returns are coming in. Too many sellers are still active in the category. There are many things that are not understood. Can an Amazon manager answer this? WHAT SHOULD WE DO?
Seller_PxBMt9JZpk3IZ
I don't know if I can delete my tabletop fire pit listings manually to avoid the incredible full refund…
Seller_Eq4cvtCG8ACrg
Same thing happened to me. To the tune of $10,000 so far (lifetime revenue of over $400,000 across all sku's) . If it continues it will force me to close the business (even though the firepits are only a few of my products) and file for bankruptcy as my business is my sole source of income. This means selling my house, everything, literally destroying my life. Blanket refunds like this is just insanity.
Seller_Sram36TnVt73c
CPSC Urges Consumers to Stop Using FLIKRFIRE Tabletop Fireplaces Due to Flame Jetting and Fire Hazards; Two Deaths and Serious Burn Injuries Reported
