Customer damaged FBA returns
We have been seeing an increase in FBA returns that are noted as "Customer Damaged". If Amazon acknowledges that an item was damaged by the CUSTOMER then why is there not a way to impose a restocking fee or refuse the return? All items sent in to Amazon for FBA are brand new in clean new packages. If a buyer were to bring back to our physical store an item in this condition they would be either refused return or at minimum be charged a restocking fee.
With that being said many of these "Customer Damaged" FBA returns are being sent back to us through removal orders only to discover that the buyer has switched the item out for an old used one and kept the brand new one that was sent. In several cases we have been returned a completely different model than what was in the box originally and yet still there is no way to collect reimbursement for these products as you can not file a SAFE-T claim on FBA orders.
How does one stop this? If Amazon is going to inspect each returned item and classify it as "Re-Sellable" or "Customer Damaged" surely they should be able to at a minimum confirm that what was returned is actually what was shipped on our behalf to begin with!
Customer damaged FBA returns
We have been seeing an increase in FBA returns that are noted as "Customer Damaged". If Amazon acknowledges that an item was damaged by the CUSTOMER then why is there not a way to impose a restocking fee or refuse the return? All items sent in to Amazon for FBA are brand new in clean new packages. If a buyer were to bring back to our physical store an item in this condition they would be either refused return or at minimum be charged a restocking fee.
With that being said many of these "Customer Damaged" FBA returns are being sent back to us through removal orders only to discover that the buyer has switched the item out for an old used one and kept the brand new one that was sent. In several cases we have been returned a completely different model than what was in the box originally and yet still there is no way to collect reimbursement for these products as you can not file a SAFE-T claim on FBA orders.
How does one stop this? If Amazon is going to inspect each returned item and classify it as "Re-Sellable" or "Customer Damaged" surely they should be able to at a minimum confirm that what was returned is actually what was shipped on our behalf to begin with!
0 replies
Seller_aWrza8YvWVgM1
When you sell FBA you give Amazon almost full control over your returns. Really the only way out of it is to switch to FBM
Seller_Ro2TiQbBF9SS9
I sell video games and when a new video game is returned opened Amazon marks it as customer damaged. Amazon refuses to do a reimbursement then. The item isn't damaged, it's opened. Per Amazon return policy:
Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
