Provided LOA, Invoice, Payment Proof – Still Suspended – $12,000 Withheld
Hello fellow sellers,
I feel obligated to share this experience due to the extremely unfair treatment I have received from Amazon.
About 8 months ago, my account was deactivated. Amazon requested full documentation for reactivation, and I fully complied by submitting:
Supplier Invoice
Order confirmation
DHL Signed Proof of Delivery
Bank Payment Proof
Authorization Letter (LOA) directly from the brand owner
➔ All documents are perfectly consistent — matching product names, quantities, supplier and payment details, and delivery addresses.
Important to note:
The ASIN in question was never sold.
No orders, no customers, no complaints.
The listing remained completely inactive.
Despite all this, Amazon still refused to reinstate my account without any valid explanation.
To make the situation worse, on the same day, Amazon sent two contradictory emails:
One email said: "We validated your LOA."
Another email said: "We could not verify your LOA."
How can sellers trust a system that contradicts itself and punishes full compliance?
I am currently facing over $12,000 being unfairly withheld for 8 months — without a single sale, without violating any policies, and after fully cooperating with every request.
This is not just poor service; this is systematic mistreatment and bad faith conduct against honest sellers.
Has anyone else experienced similar contradictions or unjust account holds despite full compliance?
Any advice on further escalation steps would be greatly appreciated.
Thank you for reading.
Provided LOA, Invoice, Payment Proof – Still Suspended – $12,000 Withheld
Hello fellow sellers,
I feel obligated to share this experience due to the extremely unfair treatment I have received from Amazon.
About 8 months ago, my account was deactivated. Amazon requested full documentation for reactivation, and I fully complied by submitting:
Supplier Invoice
Order confirmation
DHL Signed Proof of Delivery
Bank Payment Proof
Authorization Letter (LOA) directly from the brand owner
➔ All documents are perfectly consistent — matching product names, quantities, supplier and payment details, and delivery addresses.
Important to note:
The ASIN in question was never sold.
No orders, no customers, no complaints.
The listing remained completely inactive.
Despite all this, Amazon still refused to reinstate my account without any valid explanation.
To make the situation worse, on the same day, Amazon sent two contradictory emails:
One email said: "We validated your LOA."
Another email said: "We could not verify your LOA."
How can sellers trust a system that contradicts itself and punishes full compliance?
I am currently facing over $12,000 being unfairly withheld for 8 months — without a single sale, without violating any policies, and after fully cooperating with every request.
This is not just poor service; this is systematic mistreatment and bad faith conduct against honest sellers.
Has anyone else experienced similar contradictions or unjust account holds despite full compliance?
Any advice on further escalation steps would be greatly appreciated.
Thank you for reading.
0 replies
Seller_RlZVPg3d6ZUGP
I would suspect the 2 emails are not contradictory they actually mean the same thing just a translation issue.
Is your supplier a proper supplier giving an invoice with VAT number, website, phone number etc as well as all your details exactly matching the account?
Does the LOA expressly say you can sell on Amazon as ANUA sell themselves which often means they wouldnt give permission for others?
