Account Closed with No Clear Reason – Advice Needed After “Final Decision”
Hi all,
I’m looking for advice from anyone who’s experienced a similar situation.
My Amazon UK seller account was closed over a month ago, seemingly due to an address verification issue. I was asked to submit documents, which I did — multiple times — including valid ID, utility bill, and bank statement. All documents were genuine and submitted promptly.
A few days ago, I received a message stating that after review, Amazon has decided to keep my account closed. No specific reason was given beyond that, and I’ve had no selling privileges for over a month now.
I’ve contacted support several times and appealed, but I haven’t received any further clarity. Has anyone had success getting their account reinstated after this kind of closure? And is it still worth appealing again even after receiving a “final decision”?
Appreciate any tips or insights — thank you.
Account Closed with No Clear Reason – Advice Needed After “Final Decision”
Hi all,
I’m looking for advice from anyone who’s experienced a similar situation.
My Amazon UK seller account was closed over a month ago, seemingly due to an address verification issue. I was asked to submit documents, which I did — multiple times — including valid ID, utility bill, and bank statement. All documents were genuine and submitted promptly.
A few days ago, I received a message stating that after review, Amazon has decided to keep my account closed. No specific reason was given beyond that, and I’ve had no selling privileges for over a month now.
I’ve contacted support several times and appealed, but I haven’t received any further clarity. Has anyone had success getting their account reinstated after this kind of closure? And is it still worth appealing again even after receiving a “final decision”?
Appreciate any tips or insights — thank you.
0 replies
Abella_AMZ
Hello @Seller_SwvrIBs93YzFK,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand your concern about account deactivation due to identity verification.
Unfortunately, we regret to inform you that accounts which have not passed our verification process cannot be reactivated. Verification decisions are final and are based on the information and documentation that we have received from you.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
