ASIN Brand hijacked- URGENT!
@Jim_Amazon @Sandy_Amazon
Hi Jim,
I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.
ASIN: B0DJPS8CT4
CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.
I have also reported violation on Brand Registry, Case ID: 17403172411
Please help me!! I am the only brand registered owner of OHaai, need protection.
ASIN Brand hijacked- URGENT!
@Jim_Amazon @Sandy_Amazon
Hi Jim,
I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.
ASIN: B0DJPS8CT4
CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.
I have also reported violation on Brand Registry, Case ID: 17403172411
Please help me!! I am the only brand registered owner of OHaai, need protection.
60 replies
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.
I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.
Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.
Best, Dougal
Seller_8x3sNQfLEdD3H
Yes, I understood the protocol for Brand Registry case violation reporting, Thanks @Dougal_Amazon, I already spoke to an account health team member couple days back and they have drafted a strong case on the same grounds, it is under investigation. CaseID: 17404471291( primarily for counterfeit and hijacking).
Awaiting response for the same. Typically how long it takes? Any timeline estimates?
Dougal_Amazon
Hi @Seller_8x3sNQfLEdD3H,
Unfortunately, I do not have an ETA because every case is different, there are just too many variables to give an accurate timeline estimate.
I can however, check in on a case to see where it might be as it progresses.
Generally speaking, I would say wait at least 7 business days before seeking an update.
Feel free to drop back in and ask me to check in on the case if you want. I may not be able to provide a ton of detail, but I can see where it might be in the investigation process.
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon this is the recent case ID raised through report abuse(via account health), have shared the test buy order ID stating the product received is a counterfeit, I do have images but not sure how can I share the same as I see no attachment options. Case ID: 17404471291
Any recommendation? Can you also help me with the status quo as this seller already received multiple seller feedback showing they are counterfeit & fake. Pls help.
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
When reporting via Report Abuse, these typically generate a complaint ID. This is a case ID and as I see it today, is very minimal in the detail provided by you (there is just 1 sentence fragment, no order ID, no detail describing the issue and no mention of "counterfeit.")
Perhaps you pasted the wrong case/complaint ID?
I think it is worth providing a more clear definition of a counterfeit product. I advise reviewing, "CRM 1500-1999 1715. Trademark Counterfeiting -- Requirements For A "Counterfeit Mark," which can be found on the US Justice Department website. Currently, your TM is not registered. It is "LIVE/APPLICATION/Awaiting Examination," according to USPTO.
Because of the information above, a complaint submitted for counterfeit will be rejected. So if the product you received on your test buy does not match the detail page, this is reported via "Report Abuse," and depending what you had received in your test buy, select "The product received is different than the product on the detail page (different version, model or product)." Then, I suggest you provide detail of HOW it is not the same as the detail page while avoiding the term "counterfeit."
The status quo for reporting abuse of amazon policy is Report abuse in the Amazon store and the Intellectual Property for Rights Owners help page.
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon this is the Complaint ID: 17416647701 via Brand Registry.
So, I reported the whole case over the phone to the account health specialist & they have created a case, not sure what the case# is, will you be able to track that for my brand OHaai?
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
Thank you, yes, I can review complaint ID 17416647701.
It is currently under review so I cannot comment on it yet.
I will periodically check in on the above complaint ID, but if you do get a response and still have questions, please let me know here.
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon this is the response I received- not sure what is happening, am I doing something incorrect, pls guide me..
I have reported abuse for a test buy, its been a week, not sure where the case is, I have lost sales, ranking and I am thinking to close the listing if I see no help from Amazon, the fake seller everyday is receiving seller feedback stating its counterfeit but they still hijack multiple listings including mine and sell counterfeit. seeking desperate help and like this to be escalated.
Hello,
Thank you for submitting your notice of infringement. We cannot take action on your report for the reasons listed below.
We reviewed your submission and determined we cannot take further action on this request due to it containing new supporting evidence or new intellectual property information, or targeting new ASINs.
Only the original complaint can be reviewed in this channel. Reporting new evidence with regard to the original notice of infringement complaint or new ASINs cannot be considered on this investigation. For confidentiality reasons, we do not provide details about our investigation methods.
If you have additional notices that you wish to submit, our team only investigates one type of infringement per submission and no more than 50 ASINs per submission. If you have more than one type of infringement, we require that separate submissions be made for each infringement type.
For example:
If you would like to submit three ASINs for two different infringement types, you would submit one notice for each infringement type. This would be a total of two notices. If you have more than 50 ASINs that you would like us investigate, you will need to submit multiple notices with no more than 50 ASINs per submission.
ASIN: B0DJPS8CT4
Complaint ID: 17431450461
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
I see a few areas of opportunity on this. I will list them below, but please let me know if you have any questions on any particular one:
- You escalated Complaint ID: 17416647701 with the Infringement type: Trademark: Product or packaging, but the additional detail you provided was discussing how the product you received in your test buy was counterfeit. _ this is why you are getting the response that you pasted here. These are separate reporting options in the Report a Violation workflow for reporting TM infringement,
- It is not 100% clear to me which images are from your test buy and which are form your packaging. I recommend not including any of the images of how it is "supposed to" look. If all you received was a cellophane wrapped product, only provide that in your image.
- You are using the term counterfeit, but the trademark you have linked to this brand in Brand registry is not valid to report counterfeit. Your TM has to be registered to report counterfeit and yours is still pending
- There is no evidence provided or images that show how the product or packaging is infringing on your TM.
What you can do:
- Provide information of the shows how the product (or packaging) you received via that test buy is infringing on your TM and escalate that from complaint ID 17416647701
- Report Abuse of Amazon Policies from your Account Health Dashboard because "The product received is different than the product on the detail page (different version, model or product)"
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon another hijacker has attacked my listing today along with chuwudianzi. I have reported it via brand registry under Report a marketplace policy violation- other policy violations referring to anti- counterfeiting policy.
Case ID for the above: 17495472891 ( new guy, test buy not done, but clear hijacker)- bianjieshangwustore ( seller name)
Also my previous case: 17478761701 ( test buy done)
I am really frustrated with these hijackers taking over the listings. Please HELP!!!!!!!!!!!!!!!!!!!!!!! I need Amazon to remove these sellers immediately. Request your kind attention & urgency to this matter.
You can see both of these on my listings right now when you search from buyer side amazon.com feeding my ASIN. Need high priority support to eliminate these sellers whom I have never authorized. I am the only owner of the brand OHaai
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
When you submit an Intellectual Property Violation via the report a violation tool in Amazon Brand Registry, you receive a complaint ID and are able to review it in your Submission History, but the latest complaint I see from you is 3/14 that is still currently under review. Also, marketplace violations are not options via the report a violation tool so I am guessing you reported this via the Report Abuse link on your Account Health Dashboard in Seller Central? Since it has only been a few hours, the review of your submission has not been completed so I have to wait until the investigation is completed before I can comment.
For the previous case ID
Was this reported via the Report Abuse link? Also, had you received any correspondence? I ask because there is not much info I can see on the case, but that may be because it is still being investigated.
From a more general perspective, you would need the physical product in hand (test buy completed) in order to provide accurate detail to the counterfeit claim since you cannot report just based on Exclusive Distribution.
Once these investigations are resolved I will be able to see what you submitted and should be able to provide more specific guidance (if they are not accepted).
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon the old hijacker chuwudianzi now left and another one "bianjieshangwustore" has taken over, This violates Amazon’s Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/external/G201361070). No test buy yet—please remove them now. Its heights of frustration... I have reported abuse this morning, will like this to be investigated asap and pull them out. I totally lost my sales the entire month!
Their storefront: https://www.amazon.com/s?me=A1VC74DLTV9YHG&marketplaceID=ATVPDKIKX0DER
Case ID: 17501304931
