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Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

95 views
60 replies
Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
Reply
user profile
Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
95 views
60 replies
Reply
60 replies
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Honestly, I had not considered that and YES you can absolutely create a virtual bundle. Since virtual bundles are confined to Brand Representatives benefits ONLY, you would be the only one that can create and list them.

EXCELLENT outside the box thinking!!

Since it was your idea, I am sure you already know how to create them, but for any other sellers following this thread, here is the Virtual product bundles help page that has eligibility criteria and the step by step process.

Best, Dougal

20
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I am just thinking of ways to prevent any future hijackings up until my trademark is approved fully; have created the bundle yesterday keeping this affected ASIN as the primary component, you can see it on my listing. Additionally, have reported violation on both these sellers under other categories highlighting their inability to bundle.

You can see both these hijackers still on my listing. I will fight this out.

Recent complaint nos-

17517179401- March 31

17520289211- April 1

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

I really appreciate you keeping me up to date on this. I should have mentioned yesterday that I want to recognize that a Seller who is selling a product that is different than the product on the detail page IS against policy and I will continue to work with you on properly reporting this or escalating if necessary.

I will periodically check in on your complaint ID's, but please keep me posted.

Best, Dougal

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Thanks @Dougal_Amazon, between any updates on my previous complaint regards to the 'chuwudianzi' seller? He has been sitting for ages together now.. its never stopping! I m really worried..

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

For complaint ID 17478761701, based on their response yesturday, I do not think they are fully grasping what you are reporting. I advise that you Go through Report Abuse via the Account Health dashboard and select "The product received is different than the product on the detail page (different version, model or product)." Provide the order ID and in the details state only facts. The product you received is different than the detail page. It does not have the branded box as is shows in the detail page and lacks a UPC.

I do not have an update on 17507831041, but given the response you received on complaint ID 17478761701, I recommend reporting this again via the same idea as provided above. State only facts specific to the type of abuse you are reporting.

Please let me know how this goes.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I have tried reporting 3 times, twice yesterday night and one this morning, not getting any email with complaint ID? What can be the issue? I did chat with seller support yesterday after submission, they asked to see if I receive it today.

This is the message I submitted: ‘chuwudianzi’ seller is selling a different product on ASIN B0DJPS8CT4 in the US marketplace (https://www.amazon.com/dp/B0DJPS8CT4). The detail page shows OHaai patches with a box and has a FNSKU barcode (main image and listing images). Test buy Order ID 113-7003098-4413044 , received it contained just a set of patches with no box and is completely different from the product on the detail page.

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Please confirm you are submitting through the below workflow:

img
10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Yes @Dougal_Amazon I am using the same workflow.. I selected different product under specify the reasons.

Submitted thrice from yesterday but did not receive any email with Complaint ID, chatted with seller support who just said Amazon will investigate and I won't receive any complaint # but previously I did receive. Can you pls check this one?

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazonchatted with seller support, the complaint ID is 17520289211, since I submitted same content thrice they will collate all of it and above is the complaint#

I would sincerely appreciate it if the team can expedite since its close to a month & the hijacker is enjoying all my sales and pushed my listing hard along with ranking/sales. I am really frustrated!

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Thank you for the complaint ID. With how the information you provided in this complaint ID, you received the correct response. You need to stick to only facts when reporting, state simply that the item you received is different than the detail page. I really do understand your frustration, but mentioning counterfeit will trigger the response to report an Intellectual Property violation. You cannot currently report a counterfeit because your TM is still pending. This is why you received the response you did.

Your report of abuse should be focused solely on the fact that you received a different product than the Detail page.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

@Dougal_Amazon I have not received a response yet for this complaint ID, is there any update on my case? I feel lost!

00
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Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

95 views
60 replies
Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
Reply
user profile
Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
95 views
60 replies
Reply
user profile

ASIN Brand hijacked- URGENT!

by Seller_8x3sNQfLEdD3H

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
95 views
60 replies
Reply
60 replies
60 replies
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Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Honestly, I had not considered that and YES you can absolutely create a virtual bundle. Since virtual bundles are confined to Brand Representatives benefits ONLY, you would be the only one that can create and list them.

EXCELLENT outside the box thinking!!

Since it was your idea, I am sure you already know how to create them, but for any other sellers following this thread, here is the Virtual product bundles help page that has eligibility criteria and the step by step process.

Best, Dougal

20
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I am just thinking of ways to prevent any future hijackings up until my trademark is approved fully; have created the bundle yesterday keeping this affected ASIN as the primary component, you can see it on my listing. Additionally, have reported violation on both these sellers under other categories highlighting their inability to bundle.

You can see both these hijackers still on my listing. I will fight this out.

Recent complaint nos-

17517179401- March 31

17520289211- April 1

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

I really appreciate you keeping me up to date on this. I should have mentioned yesterday that I want to recognize that a Seller who is selling a product that is different than the product on the detail page IS against policy and I will continue to work with you on properly reporting this or escalating if necessary.

I will periodically check in on your complaint ID's, but please keep me posted.

Best, Dougal

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Thanks @Dougal_Amazon, between any updates on my previous complaint regards to the 'chuwudianzi' seller? He has been sitting for ages together now.. its never stopping! I m really worried..

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

For complaint ID 17478761701, based on their response yesturday, I do not think they are fully grasping what you are reporting. I advise that you Go through Report Abuse via the Account Health dashboard and select "The product received is different than the product on the detail page (different version, model or product)." Provide the order ID and in the details state only facts. The product you received is different than the detail page. It does not have the branded box as is shows in the detail page and lacks a UPC.

I do not have an update on 17507831041, but given the response you received on complaint ID 17478761701, I recommend reporting this again via the same idea as provided above. State only facts specific to the type of abuse you are reporting.

Please let me know how this goes.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I have tried reporting 3 times, twice yesterday night and one this morning, not getting any email with complaint ID? What can be the issue? I did chat with seller support yesterday after submission, they asked to see if I receive it today.

This is the message I submitted: ‘chuwudianzi’ seller is selling a different product on ASIN B0DJPS8CT4 in the US marketplace (https://www.amazon.com/dp/B0DJPS8CT4). The detail page shows OHaai patches with a box and has a FNSKU barcode (main image and listing images). Test buy Order ID 113-7003098-4413044 , received it contained just a set of patches with no box and is completely different from the product on the detail page.

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Please confirm you are submitting through the below workflow:

img
10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Yes @Dougal_Amazon I am using the same workflow.. I selected different product under specify the reasons.

Submitted thrice from yesterday but did not receive any email with Complaint ID, chatted with seller support who just said Amazon will investigate and I won't receive any complaint # but previously I did receive. Can you pls check this one?

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazonchatted with seller support, the complaint ID is 17520289211, since I submitted same content thrice they will collate all of it and above is the complaint#

I would sincerely appreciate it if the team can expedite since its close to a month & the hijacker is enjoying all my sales and pushed my listing hard along with ranking/sales. I am really frustrated!

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Thank you for the complaint ID. With how the information you provided in this complaint ID, you received the correct response. You need to stick to only facts when reporting, state simply that the item you received is different than the detail page. I really do understand your frustration, but mentioning counterfeit will trigger the response to report an Intellectual Property violation. You cannot currently report a counterfeit because your TM is still pending. This is why you received the response you did.

Your report of abuse should be focused solely on the fact that you received a different product than the Detail page.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

@Dougal_Amazon I have not received a response yet for this complaint ID, is there any update on my case? I feel lost!

00
Follow this discussion to be notified of new activity
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Honestly, I had not considered that and YES you can absolutely create a virtual bundle. Since virtual bundles are confined to Brand Representatives benefits ONLY, you would be the only one that can create and list them.

EXCELLENT outside the box thinking!!

Since it was your idea, I am sure you already know how to create them, but for any other sellers following this thread, here is the Virtual product bundles help page that has eligibility criteria and the step by step process.

Best, Dougal

20
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Honestly, I had not considered that and YES you can absolutely create a virtual bundle. Since virtual bundles are confined to Brand Representatives benefits ONLY, you would be the only one that can create and list them.

EXCELLENT outside the box thinking!!

Since it was your idea, I am sure you already know how to create them, but for any other sellers following this thread, here is the Virtual product bundles help page that has eligibility criteria and the step by step process.

Best, Dougal

20
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I am just thinking of ways to prevent any future hijackings up until my trademark is approved fully; have created the bundle yesterday keeping this affected ASIN as the primary component, you can see it on my listing. Additionally, have reported violation on both these sellers under other categories highlighting their inability to bundle.

You can see both these hijackers still on my listing. I will fight this out.

Recent complaint nos-

17517179401- March 31

17520289211- April 1

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I am just thinking of ways to prevent any future hijackings up until my trademark is approved fully; have created the bundle yesterday keeping this affected ASIN as the primary component, you can see it on my listing. Additionally, have reported violation on both these sellers under other categories highlighting their inability to bundle.

You can see both these hijackers still on my listing. I will fight this out.

Recent complaint nos-

17517179401- March 31

17520289211- April 1

10
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

I really appreciate you keeping me up to date on this. I should have mentioned yesterday that I want to recognize that a Seller who is selling a product that is different than the product on the detail page IS against policy and I will continue to work with you on properly reporting this or escalating if necessary.

I will periodically check in on your complaint ID's, but please keep me posted.

Best, Dougal

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

I really appreciate you keeping me up to date on this. I should have mentioned yesterday that I want to recognize that a Seller who is selling a product that is different than the product on the detail page IS against policy and I will continue to work with you on properly reporting this or escalating if necessary.

I will periodically check in on your complaint ID's, but please keep me posted.

Best, Dougal

10
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Thanks @Dougal_Amazon, between any updates on my previous complaint regards to the 'chuwudianzi' seller? He has been sitting for ages together now.. its never stopping! I m really worried..

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Thanks @Dougal_Amazon, between any updates on my previous complaint regards to the 'chuwudianzi' seller? He has been sitting for ages together now.. its never stopping! I m really worried..

00
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

For complaint ID 17478761701, based on their response yesturday, I do not think they are fully grasping what you are reporting. I advise that you Go through Report Abuse via the Account Health dashboard and select "The product received is different than the product on the detail page (different version, model or product)." Provide the order ID and in the details state only facts. The product you received is different than the detail page. It does not have the branded box as is shows in the detail page and lacks a UPC.

I do not have an update on 17507831041, but given the response you received on complaint ID 17478761701, I recommend reporting this again via the same idea as provided above. State only facts specific to the type of abuse you are reporting.

Please let me know how this goes.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

For complaint ID 17478761701, based on their response yesturday, I do not think they are fully grasping what you are reporting. I advise that you Go through Report Abuse via the Account Health dashboard and select "The product received is different than the product on the detail page (different version, model or product)." Provide the order ID and in the details state only facts. The product you received is different than the detail page. It does not have the branded box as is shows in the detail page and lacks a UPC.

I do not have an update on 17507831041, but given the response you received on complaint ID 17478761701, I recommend reporting this again via the same idea as provided above. State only facts specific to the type of abuse you are reporting.

Please let me know how this goes.

Best, Dougal

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I have tried reporting 3 times, twice yesterday night and one this morning, not getting any email with complaint ID? What can be the issue? I did chat with seller support yesterday after submission, they asked to see if I receive it today.

This is the message I submitted: ‘chuwudianzi’ seller is selling a different product on ASIN B0DJPS8CT4 in the US marketplace (https://www.amazon.com/dp/B0DJPS8CT4). The detail page shows OHaai patches with a box and has a FNSKU barcode (main image and listing images). Test buy Order ID 113-7003098-4413044 , received it contained just a set of patches with no box and is completely different from the product on the detail page.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon thanks, I have tried reporting 3 times, twice yesterday night and one this morning, not getting any email with complaint ID? What can be the issue? I did chat with seller support yesterday after submission, they asked to see if I receive it today.

This is the message I submitted: ‘chuwudianzi’ seller is selling a different product on ASIN B0DJPS8CT4 in the US marketplace (https://www.amazon.com/dp/B0DJPS8CT4). The detail page shows OHaai patches with a box and has a FNSKU barcode (main image and listing images). Test buy Order ID 113-7003098-4413044 , received it contained just a set of patches with no box and is completely different from the product on the detail page.

00
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Please confirm you are submitting through the below workflow:

img
10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Please confirm you are submitting through the below workflow:

img
10
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Yes @Dougal_Amazon I am using the same workflow.. I selected different product under specify the reasons.

Submitted thrice from yesterday but did not receive any email with Complaint ID, chatted with seller support who just said Amazon will investigate and I won't receive any complaint # but previously I did receive. Can you pls check this one?

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Yes @Dougal_Amazon I am using the same workflow.. I selected different product under specify the reasons.

Submitted thrice from yesterday but did not receive any email with Complaint ID, chatted with seller support who just said Amazon will investigate and I won't receive any complaint # but previously I did receive. Can you pls check this one?

10
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazonchatted with seller support, the complaint ID is 17520289211, since I submitted same content thrice they will collate all of it and above is the complaint#

I would sincerely appreciate it if the team can expedite since its close to a month & the hijacker is enjoying all my sales and pushed my listing hard along with ranking/sales. I am really frustrated!

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazonchatted with seller support, the complaint ID is 17520289211, since I submitted same content thrice they will collate all of it and above is the complaint#

I would sincerely appreciate it if the team can expedite since its close to a month & the hijacker is enjoying all my sales and pushed my listing hard along with ranking/sales. I am really frustrated!

10
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Thank you for the complaint ID. With how the information you provided in this complaint ID, you received the correct response. You need to stick to only facts when reporting, state simply that the item you received is different than the detail page. I really do understand your frustration, but mentioning counterfeit will trigger the response to report an Intellectual Property violation. You cannot currently report a counterfeit because your TM is still pending. This is why you received the response you did.

Your report of abuse should be focused solely on the fact that you received a different product than the Detail page.

Best, Dougal

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Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

Thank you for the complaint ID. With how the information you provided in this complaint ID, you received the correct response. You need to stick to only facts when reporting, state simply that the item you received is different than the detail page. I really do understand your frustration, but mentioning counterfeit will trigger the response to report an Intellectual Property violation. You cannot currently report a counterfeit because your TM is still pending. This is why you received the response you did.

Your report of abuse should be focused solely on the fact that you received a different product than the Detail page.

Best, Dougal

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Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

@Dougal_Amazon I have not received a response yet for this complaint ID, is there any update on my case? I feel lost!

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Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

@Dougal_Amazon I have not received a response yet for this complaint ID, is there any update on my case? I feel lost!

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