Main marketplace set to inactive, need to get it made active again
I am currently selling in UK and US, and in the process of sending stock to Germany. But on Thursday 27th March my UK and Germany marketplaces have been made 'inactive'. US still active.
I have spoken with Account health team and raised a ticket but still no answer. Told it might be a glitch and they keep telling me they are investigating and sharing with the internal team.
6 days without any sales and rankings on all products have dropped. Surely they can either identify the problem and I can fix it or just make the marketplaces active again?
Can any of the admins on here help, it is causing stress to our business as payments have also been put on hold. Ticket ID 10966652252
Holiday mode is not on and nobody can find any account issues.......
Main marketplace set to inactive, need to get it made active again
I am currently selling in UK and US, and in the process of sending stock to Germany. But on Thursday 27th March my UK and Germany marketplaces have been made 'inactive'. US still active.
I have spoken with Account health team and raised a ticket but still no answer. Told it might be a glitch and they keep telling me they are investigating and sharing with the internal team.
6 days without any sales and rankings on all products have dropped. Surely they can either identify the problem and I can fix it or just make the marketplaces active again?
Can any of the admins on here help, it is causing stress to our business as payments have also been put on hold. Ticket ID 10966652252
Holiday mode is not on and nobody can find any account issues.......
0 replies
Seller_Kmmks0y3d1jCc
@Connor_Amazon or @Xander_Amazon can you help?
Thank you
Ezra_Amazon
Hello @Seller_Kmmks0y3d1jCc,
I've contacted the partner team regarding your concern and received an update about your case.
The team has confirmed that your account is currently under review by the Executive Escalations team. While I cannot share specific details due to privacy and confidentiality reasons, I can confirm that:
- They are aware of the issues affecting your listings and fund holds
- Your case has been flagged for priority verification processing
- The relevant team will contact you directly with specific guidance on how to resolve the situation
Please continue to monitor your email for direct communication from the Executive Escalations team. Best Regards, Ezra.
