Brand Story arrangement
Hello everyone,
I'm reaching out to ask if there’s a solution to the Brand Story arrangement issue.
We’re experiencing this problem in some of our listings—despite being part of the same family and having the A+ Content and Brand Story published at the same time, in some cases the Brand Story is displayed below the A+ Content. As far as we know, the Brand Story should always appear above.
I’ve contacted Amazon support, but as in previous cases, their only response was that they’re "experimenting with the platform." If any of you have encountered this issue and found a solution, it would be great if you could share your process with us.
Brand Story arrangement
Hello everyone,
I'm reaching out to ask if there’s a solution to the Brand Story arrangement issue.
We’re experiencing this problem in some of our listings—despite being part of the same family and having the A+ Content and Brand Story published at the same time, in some cases the Brand Story is displayed below the A+ Content. As far as we know, the Brand Story should always appear above.
I’ve contacted Amazon support, but as in previous cases, their only response was that they’re "experimenting with the platform." If any of you have encountered this issue and found a solution, it would be great if you could share your process with us.
3 replies
Seller_fkyrw91mUuO0I
Facing the same issue with the Brand story. Haven't received any solution that can fix it.
Manny_Amazon
Hello @Seller_ojD9MRexM2gc2,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
