Hey Forum! Mainly looking for moderator intervention/escalation here.

We received the following review from a customer (Order ID: 202-4337706-7841960) by mistake:

Their order was for a video game controller; nothing to do with a "double" or "king-size", and they had not cancelled or requested a return in respect to this transaction.

I followed the usual route: Feedback Manager >> Request Removal and got an instant response saying that it does not infringe review guidelines and cannot be removed. I responded to this in the case: 10552014872 hoping for an actual person from the Review Team to take a look and see that it is completely unrelated to our order but I only received another automated decision. Now the case is closed and I cannot re-open it.

I have spoken with your seller support team now on 3 occasions who have all agreed that this feedback is wrong and have all escalated it with the Feedback Team, only for a response to say that the appeal must be made via the original "Request Removal" case. As I have said, this is now locked.

The buyer has not responded to our requests for them to review whether this was left by mistake and we don't want to ask them to take it down as it goes against Amazon Selling Policy.

Considering we have an active policy violation on our account which we are battling, this negative review could really affect our account health. Please can a moderator review the following Support Cases and Order ID: 10552014872, 10551892392, 10552013092, 10552115732 and 202-4337706-7841960.

Thanks in advance!