We shipped order 203-7131553-3492361 and have heard nothing about this package untill today. There was no communication from the buyer. The a-to-z notes say The customer has not received their package and our records indicate that you shipped this order after the maximum handle time, this was given to a parcel shop on time before the bank holliday "but" the tracking does show shipping date after the date needed for some reason, could this be an error ? The package is still on its way to be delivered, I don't really care about the money or the package only the mark against the account is there a way to apeal this ? Thanks in adnvance. Seems after everything you do all the stressing going above and beyond like amazon want and somehow you get roasted anyway.