I lost my OTP phone number
discuDISCUSSION HELLO there, somebody please HELP me , I want to log in to my seller account with my password, because I lost my opt phone number
It's so hard for me
Please help me
0 replies
Connor_Amazon
Hi @Seller_VmxOgE0jdZji6
Connor from Amazon here, thanks for reaching out.
Since you don't have access to your OPT phone number, you will need to follow the directions on this help page: Recover Your Account after Two-Step Verification Fails
If you still can't sign in, to recover your account:
1. Go to Two-Step Verification Account Recovery.
2. Follow the on-screen instructions to upload your identity document.
Make sure that your name and address, and the issuing authority (for example, state or country) are visible.
Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Let me know if you have any questions or need further assistance,
Connor
