The Accounts Health Team has not been able to be contacted
I have not been able to reach the Accounts Specialist team, the back office keeps showing that it is connected has been successfully connected but I can't receive incoming calls on my mobile phone. I have tried changing my browser and clearing my cookies, how else can I contact them?
0 replies
Julia_Amzn
Hi @Seller_EQy0ysgeufYT1,
Thank you for reaching out.
I will transfer your thread to the partner team, who will support you.
Best,
Julia.
Abella_AMZ
Hello @Seller_EQy0ysgeufYT1,
This is Abella from Amazon, and would assist you with your questions above.
Thank you very much for providing such a thorough explanation; I truly appreciate it.
We truly value your efforts in troubleshooting and attempting to clear the browser caches. It's regrettable to hear that even after troubleshooting, the issue persists.
I have a few follow-up questions that would help us better understand your concern and provide assistance accordingly. The questions are as follows:
Could you please check if you have any caller blockers enabled on your phone number?
Are you entering the correct country code and phone number details?
If you encounter any errors, could you please take a screenshot of the entire page displaying the link and the error?
Important Note: For your privacy and security, please ensure that you hide any personal details such as your mobile number before sharing screenshots, as this is a public platform.
Personal information includes but, is not limited to, phone numbers, email addresses, physical addresses, licence numbers, social security numbers, bank account numbers, credit or debit card numbers, any financial information or IP address. More information can be found in our Community Guidelines.
In case you require additional assistance, feel free to post your query here, and either we or any of the Sellers on the forum will be happy to assist you.
Regards,
Abella.
