Formal Complaint Regarding Unjust Listing Removal Without Prior Notice (Complaint ID: 17149073001)
This is regarding Complaint ID: 17149073001
ASIN: B0D1K6KNHQ
I am writing to formally express my concerns regarding the recent removal of our product listing (ASIN: B0D1K6KNHQ) from the Amazon platform without any prior notice or an opportunity for us to respond before action was taken.
Unjustified Removal & Lack of Due Process
We were extremely disappointed to find that our listing was removed without an investigation, without prior communication, and without giving us a chance to present our side of the situation. As a responsible seller who has followed all of Amazon’s guidelines and policies, it is deeply concerning that such drastic actions were taken against our business without due process.
Amazon's handling of this matter raises significant concerns about its judgment, trustworthiness, and fairness toward sellers. By immediately disabling our listing without first reaching out to us, Amazon has demonstrated a lack of consideration for the impact such actions have on legitimate sellers.
Potential Abuse by Competitors
We believe this issue stems from a tactic used by a competitor to harm our brand and business by exploiting Amazon’s enforcement mechanisms. Unfortunately, due to Amazon’s limited understanding of trademark, descriptive, or generic terms in trademark disputes, this situation has resulted in unnecessary hardship for our business and, more broadly, for the entire seller community.
When Amazon enforces decisions without thoroughly investigating both sides, it opens the door for bad actors to manipulate the system and harm legitimate sellers who invest time, resources, and trust into the platform. The consequences of such actions extend beyond just one seller—they create instability and erode the trust of the entire Amazon seller community.
Request for Immediate Action & Policy Review
We strongly urge Amazon to:
- Immediately reinstate our listing and conduct a proper investigation before taking such actions in the future.
- Improve transparency and communication by notifying sellers and allowing them to respond before enforcing such severe measures.
- Strengthen its review process regarding trademark disputes and complaints to prevent bad actors from abusing Amazon’s enforcement policies.
These types of actions make it increasingly difficult for sellers to trust Amazon’s platform, particularly when it comes to policy enforcement, legal matters, and compliance-related topics. If Amazon continues to remove listings without first hearing from sellers, it risks alienating its seller base and damaging its own credibility as a fair marketplace.
We request an immediate review of this case and a response addressing how Amazon intends to prevent such unfair treatment of sellers in the future.
Looking forward to your response and resolution of this matter.
Best regards,
Formal Complaint Regarding Unjust Listing Removal Without Prior Notice (Complaint ID: 17149073001)
This is regarding Complaint ID: 17149073001
ASIN: B0D1K6KNHQ
I am writing to formally express my concerns regarding the recent removal of our product listing (ASIN: B0D1K6KNHQ) from the Amazon platform without any prior notice or an opportunity for us to respond before action was taken.
Unjustified Removal & Lack of Due Process
We were extremely disappointed to find that our listing was removed without an investigation, without prior communication, and without giving us a chance to present our side of the situation. As a responsible seller who has followed all of Amazon’s guidelines and policies, it is deeply concerning that such drastic actions were taken against our business without due process.
Amazon's handling of this matter raises significant concerns about its judgment, trustworthiness, and fairness toward sellers. By immediately disabling our listing without first reaching out to us, Amazon has demonstrated a lack of consideration for the impact such actions have on legitimate sellers.
Potential Abuse by Competitors
We believe this issue stems from a tactic used by a competitor to harm our brand and business by exploiting Amazon’s enforcement mechanisms. Unfortunately, due to Amazon’s limited understanding of trademark, descriptive, or generic terms in trademark disputes, this situation has resulted in unnecessary hardship for our business and, more broadly, for the entire seller community.
When Amazon enforces decisions without thoroughly investigating both sides, it opens the door for bad actors to manipulate the system and harm legitimate sellers who invest time, resources, and trust into the platform. The consequences of such actions extend beyond just one seller—they create instability and erode the trust of the entire Amazon seller community.
Request for Immediate Action & Policy Review
We strongly urge Amazon to:
- Immediately reinstate our listing and conduct a proper investigation before taking such actions in the future.
- Improve transparency and communication by notifying sellers and allowing them to respond before enforcing such severe measures.
- Strengthen its review process regarding trademark disputes and complaints to prevent bad actors from abusing Amazon’s enforcement policies.
These types of actions make it increasingly difficult for sellers to trust Amazon’s platform, particularly when it comes to policy enforcement, legal matters, and compliance-related topics. If Amazon continues to remove listings without first hearing from sellers, it risks alienating its seller base and damaging its own credibility as a fair marketplace.
We request an immediate review of this case and a response addressing how Amazon intends to prevent such unfair treatment of sellers in the future.
Looking forward to your response and resolution of this matter.
Best regards,
0 replies
Seller_YVJjn4roJOqpm
I am writing to formally express my concerns regarding the recent removal of our product listing (ASIN: B0D1K6KNHQ) from the Amazon platform without any prior notice or an opportunity for us to respond before action was taken.
Unjustified Removal & Lack of Due Process
We were extremely disappointed to find that our listing was removed without an investigation, without prior communication, and without giving us a chance to present our side of the situation. As a responsible seller who has followed all of Amazon’s guidelines and policies, it is deeply concerning that such drastic actions were taken against our business without due process.
What is the specific violation you received?
Seller_nRFmxiQg4EGrw
You seem to have a poor understanding of how things work. If Amazon thinks there is a problem, the first thing to do is to shut down the potential problem; THEN investigate further if needed.
So, what were you selling?
And what message did Amazon give you regarding the removal of this ASIN?
Roxy_Amazon
Hello @Seller_zabIVdNFUqT0W,
I appreciate you bringing this matter to our attention through your detailed message regarding Complaint ID: 17149073001 for ASIN B0D1K6KNHQ. We understand the significant impact listing removals can have on your business operations, and we take your concerns about the process very seriously.
This is regarding Complaint ID: 17149073001
ASIN: B0D1K6KNHQ
I am writing to formally express my concerns regarding the recent removal of our product listing (ASIN: B0D1K6KNHQ) from the Amazon platform without any prior notice or an opportunity for us to respond before action was taken.
We are selling dietary supplements. We mentioned in our listing that we "support eye health"
Because our competitor trademarked "eyehealth" they claim that we are using their Intellectual Property
After thoroughly reviewing your case and reaching out to our specialized team, I’d like to provide more clarity regarding the listing removal. Our team has identified that the concern centers around the trademarked term "vitreous health" rather than the "support eye health"/"eyehealth" terminology you mentioned.
To resolve this situation and reinstate your listing, you'll need to provide one of the following:
- A letter of authorization or licensing agreement from the Rights Owner confirming your lawful use of the trademark
- A court order, temporary restraining order, injunction, or affidavit
- An invoice from the Rights Owner
For more information please visit the page Intellectual Property Policy for Sellers.
Regarding your concerns about potential competitor abuse: We take these allegations seriously. If you believe you're experiencing targeted competitive harassment, we encourage you to:
- Please collect all available evidence documenting the competitor's abusive behavior and submit a formal appeal through the Account Health page.
- Create a case with Seller Support to inform this issue
- Submit a formal report through our Report Abuse form
This documentation will help us investigate any potential system manipulation and protect legitimate sellers.
The Amazon Seller Community and I remain available to provide additional guidance as you work through this resolution process. We value your contribution to our marketplace and are committed to helping you navigate this situation effectively.
Best,
-Roxy
Seller_p4aHGJV2iziFh
Amazon now uses the "Shoot first and ask questions later" approach to all listings these days. Follow their compliance rules in the notification regarding your listing removal and Amazon "might" reinstate. So many of us are suffering from this approach. "Some" of us are figuring out the bots' flaws. Still hard to win here. Stay diligent and compliant!
