Product came damaged
Amazon fulfilled (FBA) damaged product to the customer. The customer wrote a review that recieved the product with a damage (due to transportation), which violates the Amazon Community Guidelines under 'We don't allow the reviews About: Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).
I've contacted Amazon community help, however they were not helpful.
@Danika_Amazon
@Tatiana_Amazon
@Roberto_Amazon
@Quincy_Amazon
0 replies
Seller_CW0P5hgbsiqWX
What you really want to ask is this.
Why haven't the Bots been trained to recognize Amazon's own policies?
"I've contacted Amazon community help, however they were not helpful."
The issue is way above their paygrade. Most likely, the employee who designed the Bot no longer works for the company now., and no one is willing to step up and offer a solution.
Roberto_Amazon
Hey there! @Seller_xUdgyHVpTAcMx
Thank you for using the Forums. I have tried looking into your recent cases and couldn't find information on the review in question.
Can you please provide me the most recent case ID or the link to the product review?
Looking forward to hearing from you.
