Amazon Product suggestion system result in loads of returns
I yet again faced an issue when a product I was selling was suggested as compatible with another product ts, sold by other sellers when in reality they are not compatible.
Amazon just keeps showing this product as " Frequently bought together" misleading customers and making a false impression product is compatible.
However, on receipt, customers quickly realised they were not matching, and returned the item they bought from me in "Unsellable "or "Customer damaged" condition.
This has to be resold at a significantly lower price as " Used" and result in a loss.
Whilst there is no my fault or Customers fault.
Did anyone face a similar issue and successfully push this through seller support?
Amazon Product suggestion system result in loads of returns
I yet again faced an issue when a product I was selling was suggested as compatible with another product ts, sold by other sellers when in reality they are not compatible.
Amazon just keeps showing this product as " Frequently bought together" misleading customers and making a false impression product is compatible.
However, on receipt, customers quickly realised they were not matching, and returned the item they bought from me in "Unsellable "or "Customer damaged" condition.
This has to be resold at a significantly lower price as " Used" and result in a loss.
Whilst there is no my fault or Customers fault.
Did anyone face a similar issue and successfully push this through seller support?
4 replies
Sarah_Amzn
Hello @Seller_w7R6tDoe6FqIO,
I'm Sarah with Amazon.
Are you still facing the issue?
Kind regards,
Sarah.