A-Z appeal granted but how do I get the refunded money back?
So a customer made an a-z appeal using the " Item not delivered " to ask a question and amazon obviously instantly refunded it..
So I appealed the a-z and it was granted but the customer still has the refund and the item, it appears that the refund has not been reversed?
How will I get this corrected?
A-Z appeal granted but how do I get the refunded money back?
So a customer made an a-z appeal using the " Item not delivered " to ask a question and amazon obviously instantly refunded it..
So I appealed the a-z and it was granted but the customer still has the refund and the item, it appears that the refund has not been reversed?
How will I get this corrected?
4 replies
Seller_zDUw7ekrB6OEy
What was granted, the appeal or the claim? If your appeal was successful, it may say Amazon funded on the left hand side.
Sarah_Amzn
Hello @Seller_XejvbNikUKr3C,
Thank you for posting on Forums!
This is Sarah with Amazon.
I wanted to follow up regarding your A-to-Z claim.
What is the current status? Has the refund been processed to your account?
Best,
Sarah
