Verified Purchasers UNABLE to leave a review
Hi r/AmazonSeller,
A few days ago, I had several customers reach out to me expressing disappointment that they can not leave reviews or feedback on their verified purchases for my product that they made ON AMAZON. They are citing that after they have purchased my product, Amazon is giving them a message saying "this listing has been flagged for suspicious review activity and is limiting reviews to verified purchases".
Before my game was listed on Amazon, I ran a kickstarter to launch my business of which over 4000 people bought my product in the span of 2 weeks for the sake of crowdfunding. With that many purchases, I'm sure a lot of the unusual activity was from them trying to review the game. I don't think my account should be flagged for unuusal activity especially considering now I have NEW customers who bought the game on amazon not being able to review the game. It's a bit ridiculous.
I have tried reaching out to Amazon, but they keep giving me the run around and won't address my concerns.
Any idea on how to change my approach?
0 replies
Seller_Hi7wbO2Kbo6bl
In the normal course of events buyers DO NOT tell a seller about being unable to leave a review.
Are these buyers known to you? That's a fast road to suspension if so.
Quincy_Amazon
Hello,
Thank you for posting your inquiry to the Forums.
It sounds like you have already created a case with Support regarding this concern. Would you mind sharing that case ID number with me so I can review your issue fully and read through the correspondence already provided?
I have included some resources below that detail our custom review policies for your reference:
Customer product reviews policies
Looking forward to your reply.
Regards,
Quincy_Amazon
