Premium delivery revoked
Hi,
Amazon have revoked our premium delivery option but I can't understand why.
All order where send via DX and delivered on or before the delivery promise. The valid tracking rate is showing 11% (one out of 9 orders) but when I look at the report all the tracking information is there?
Premium delivery revoked
Hi,
Amazon have revoked our premium delivery option but I can't understand why.
All order where send via DX and delivered on or before the delivery promise. The valid tracking rate is showing 11% (one out of 9 orders) but when I look at the report all the tracking information is there?
3 replies
Sarah_Amzn
Hello @Seller_rDJsCvAm03m3H,
I'm Sarah from Amazon and I'm happy to help you.
I noticed that your Valid Tracking Rate (VTR) might be below 100%. To help you find the root cause, you can easily access the VTR report in your Seller Central account.
It will show you the specific orders that are impacting your VTR. These orders might have missing or invalid tracking numbers.
If you need any assistance navigating the VTR report or understanding the information within, please don't hesitate to ask.
Regards,
Sarah.
