What is the typical delivery timeframe for shipments, and when can the items be made available for sale? Can anyone assist with the UAE Market? I recently utilized a new carrier service on December 9th, and as of now, my items are still not available
What is the typical delivery timeframe for shipments, and when can the items be made available for sale? Can anyone assist with the UAE Market? I recently utilized a new carrier service on December 9th, and as of now, my items are still not available for sale. Is there anyone else experiencing a similar issue? Is this delay normal due to a peak season, or do you typically have a shorter processing time, with items becoming available more promptly? Any insights or assistance would be greatly appreciated.
What is the typical delivery timeframe for shipments, and when can the items be made available for sale? Can anyone assist with the UAE Market? I recently utilized a new carrier service on December 9th, and as of now, my items are still not available
What is the typical delivery timeframe for shipments, and when can the items be made available for sale? Can anyone assist with the UAE Market? I recently utilized a new carrier service on December 9th, and as of now, my items are still not available for sale. Is there anyone else experiencing a similar issue? Is this delay normal due to a peak season, or do you typically have a shorter processing time, with items becoming available more promptly? Any insights or assistance would be greatly appreciated.
12 replies
Ricardo_Amazon
Hello @Seller_NbTLbyVDf9slz,
Are you referring to FBA in UAE? Is there a Case ID you can make reference to so I can look into this?
Ricardo_Amazon
Hello @Seller_NbTLbyVDf9slz,
Thanks for your reply. After looking into the Case ID you provided, it seems our Seller Support team has escalated the issue with the appropriate team.
I appreciate your patience while this issue gets resolved.
Seller_NbTLbyVDf9slz
11:01 AM
29/12/2023
Subject: Urgent: Request for Immediate Action on Outstanding Shipment Issue - FBA15HKYDLL7
Dear Nupur J. and the Amazon.ae Seller Support Team,
I appreciate your response, and I understand the complexities involved in investigating shipment issues. However, I must express my deep disappointment and frustration with the extended delay in resolving the matter concerning Shipment ID FBA15HKYDLL7.
It has been close to 20 days since the parcel was picked up, and approximately 18 days since the expected delivery day. This delay has significantly impacted my sales and inventory during a crucial period, and despite your acknowledgment of the urgency, the resolution seems to be lingering.
While I acknowledge that investigation teams handle cases based on traffic, waiting for this extended period is beyond what one would reasonably expect from a world-class company. The continuous reassurance that the investigation is ongoing offers little consolation when the issue remains unresolved.
I implore you to escalate this matter to ensure a swift resolution. My patience has been tested, and the impact on my business is considerable. It is disheartening to witness a first experience with Amazon result in such a challenging situation.
I understand that you may not be able to accelerate the investigations directly, but I request your intervention to expedite the process and provide a comprehensive update on the progress made. The additional steps taken, such as engaging technicians, are appreciated, but tangible results are crucial at this point.
My commitment to selling with Amazon remains, but the current situation is affecting my confidence in the platform. I urge you to treat this matter with the urgency it demands and provide a resolution at the earliest.
Thank you for your attention to this critical issue. I look forward to a prompt and effective resolution.
Best regards,
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Amazon
04:42 AM
29/12/2023
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us. This is Nupur, and it will be a pleasure to assist you today as we certainly understand this request is important for your business.
I understand you are concerned about your FBA Shipment FBA15HKYDLL7 that was picked up but not yet delivered at the Fulfillment Center.
I certainly understand the urgent nature of this case as it affects your sales and inventory.
I apologize for the delay in investigation. This happens when the investigation team is handling cases than usual traffic.
The concerned team have engaged their technicians to research the issue on which the investigations are on.
You have been remarkably patient in this regard, and we are grateful to you. Please know we, from Seller Support, will not be able to accelerate the investigations unless they are done by our internal investigation team.
However, I can understand your concern and have passed the same on to our team.
Currently, nothing else is needed from your side to contribute in this investigation.
Kindly bear with us and I assure you that we'll be sure to update you on the progress of these investigations.
We appreciate your patience and understanding in this matter.
Thank you for selling with Amazon.
Nupur J.
Amazon.ae Seller Support
=======================================
Seller_NbTLbyVDf9slz
Subject: Follow-Up: Shipment ID FBA15HKYDLL7 - Seeking Urgent Resolution
Dear Vamsi R. and the Amazon.ae Seller Support Team,
I appreciate your prompt response, and I understand the complexities involved in resolving the matter regarding Shipment ID FBA15HKYDLL7. However, I am writing to express my continued concern as the issue persists despite the efforts made thus far.
Given the urgency of the situation and the impact on my business, I am reaching out to seek an expedited resolution. I understand that your internal team is actively engaged, and I genuinely appreciate your ongoing efforts.
As we are now in the new year, I am hopeful that we can prioritize the resolution of this matter and address any outstanding issues promptly. If there are specific details or actions required from my end, please do not hesitate to let me know.
Your attention to this matter is highly valued, and I look forward to receiving a positive update soon.
Thank you for your understanding and support.
Best regards,
Seller_NbTLbyVDf9slz
Can you or anyone help me here I keep getting the same answers and nothing has been solved till now, I am just wasting time and I don't know where my product is. this is case ID 9374109862 and below is my last email just now.
Subject: Urgent Follow-Up: Shipment ID FBA15HKYDLL7 - Request for Expedited Resolution
Dear Karan K. and the Amazon.ae Seller Support Team,
I appreciate your continued efforts and updates on the status of Shipment ID FBA15HKYDLL7. However, as the issue persists, and given the significant impact on my business, I am writing to express my urgent need for a resolution.
I understand the complexities involved in reaching a solution, but it has been an extended period, and I am eager to receive a tangible update or solution. The current situation has affected my business operations, and I believe that, with your assistance, we can expedite the resolution process.
Is there a way to escalate this matter or reach someone within your organization who may be able to provide additional insights or support in expediting the resolution? I am open to any suggestions or guidance that can help us bring this matter to a swift and positive conclusion.
Your prompt attention to this matter is highly appreciated, and I look forward to receiving a more conclusive update soon.
Thank you for your understanding and support.
Best regards,
Seller_NbTLbyVDf9slz
Dear Sara R. and the Amazon.ae Seller Support Team,
I hope this message finds you well. I am reaching out to follow up on the matter concerning Shipment ID FBA15HKYDLL7, which has been ongoing for an extended period.
Firstly, I appreciate your acknowledgment of the issue and the efforts made so far. However, despite receiving a call back from a manager who assured me of their intervention with the FBA team, the issue remains unresolved, and I am experiencing continued challenges.
I understand the complexities involved, and I genuinely appreciate your team's dedication to finding a resolution. However, the prolonged nature of this issue is significantly impacting my business operations, and I am reaching out in the hopes of expediting the resolution process.
Is there any way to get a more conclusive update or to escalate this matter further? I am eager to find a swift and positive solution to this ongoing concern. Your assistance in bringing this to a resolution is highly valued, and I hope we can work together to resolve this matter at the earliest.
Thank you for your understanding and support.
Best regards,
Seller_NbTLbyVDf9slz
Subject: Urgent: Persistent Delay in Shipment Resolution - Seeking Community Assistance
Dear Amazon Seller Community,
I trust this message finds you well. I am reaching out with a matter of urgency regarding Case ID 9374109862. Despite numerous attempts to resolve the issue with Shipment ID FBA15HKYDLL7 through regular channels, I find myself in a prolonged state of inconvenience.
To provide context, the shipment commenced on 09th Dec 2023, and it was promptly picked up by 11th Dec 2023. Astonishingly, as of today, 12th Jan 2024, a concrete resolution remains elusive, and the impact on my business is becoming increasingly severe.
Despite engaging with the Seller Support team and even seeking assistance via phone, the responses have been unfortunately repetitive, providing little clarity on the resolution timeline.
I understand the complexities involved, and I appreciate the efforts of the Seller Support team. However, the critical nature of this situation requires a higher level of attention.
I kindly request the community's assistance in bringing attention to this matter and, if possible, insights or recommendations on how to expedite the resolution process. Furthermore, I am seeking guidance on the most appropriate channels for escalation within Amazon without risking account-related issues.
I insist on a full refund for the items in the shipment, considering the extended disruption and uncertainty. This request is made in light of the prolonged inconvenience and the significant impact on my business operations.
Your support and insights are greatly appreciated. I am committed to resolving this matter in a professional and constructive manner, and any guidance from experienced members of the community would be invaluable.
Thank you for your time and assistance.
Best regards,
Seller_QCvSmWsPmxJ4B
I cant believe what i am reading right now How come this could happen in such a professional environment so called!
Yes its very dangerous news for any business and such cases should never happen at all. If this has happened then seller must be compensated full cost plus extra for all that hectic.
we wish its resolved for you soon @Seller_NbTLbyVDf9slz
Best wishes
Seller_EzDUoukbYzbvP
Please help on this issue also We are facing the some issue. System didn't allow to upload the claim till 21 days after refund, and once it allowed, claim was denied due to eligibility window. Extremely sad experience. Seller support is unable to help as they keep sending the same copy paste responses on this
https://sellercentral.amazon.ae/seller-forums/discussions?sortBy=relevance&dateRange=threeMonths&replies=repliesAll&searchTerm=Your%20claim%20was%20not%20filed%20within%20the%20eligibility%20window
