How do I get moderator help?
Moderator Please Help! Most unfair action by Amazon I've experience in the 15 years I've been a pro seller.
Regarding claim 64312-30832-3427753 Order 114-8562539-0510639
Not clear as to the purpose of Safe-T Claims. I sold a $99 set of Sony earbuds and the customer initiated a return "Didn't Approve Purchase." The customer used my return label to post return the item and when the return parcel was "first scanned" Amazon refunded the customer's money. Several days later I received the return parcel to find that there was no product in it. Parcel was empty. So, at this point the customer has received their $99 refund and yet still has the product. Slick deal! I of course filed a Safe-T Claim thinking that there would be relief and solution for my problem. I sent Amazon an explanation of my claim along with pictures showing the parcel/envelope flat and empty before I opened it. Claim denied. I filed an appeal in which I elaborated my explanation thinking that Amazon didn't understand and resent the pics, just incase. Claim denied. I filed a second appeal with more explanation particularly highlighting the fact that the refund was given to the customer at FIRST SCAN so I had no opportunity to examine the return before refunding the customer's money. Claimed denied for third and LAST TIME. The pics clearly show that I did not open the envelope when I received it and that no one else opened it accept the customer who received it!
How can this be fair I ask? How can this situation NOT be covered under policy? I fulfilled the order perfectly and the customer has apparently stolen from me. And I would have contacted the customer, just to be sure there was not mistake on his end, but Amazon only gives me one choice in contacting the customer at this point: to offer a courtesy refund! All other options are grayed out.
Please, if there is an Amazon MONITOR OR MODERATOR that sees this, please respond. Could someone please perhaps escalate my claim? THANKS!
How do I get moderator help?
Moderator Please Help! Most unfair action by Amazon I've experience in the 15 years I've been a pro seller.
Regarding claim 64312-30832-3427753 Order 114-8562539-0510639
Not clear as to the purpose of Safe-T Claims. I sold a $99 set of Sony earbuds and the customer initiated a return "Didn't Approve Purchase." The customer used my return label to post return the item and when the return parcel was "first scanned" Amazon refunded the customer's money. Several days later I received the return parcel to find that there was no product in it. Parcel was empty. So, at this point the customer has received their $99 refund and yet still has the product. Slick deal! I of course filed a Safe-T Claim thinking that there would be relief and solution for my problem. I sent Amazon an explanation of my claim along with pictures showing the parcel/envelope flat and empty before I opened it. Claim denied. I filed an appeal in which I elaborated my explanation thinking that Amazon didn't understand and resent the pics, just incase. Claim denied. I filed a second appeal with more explanation particularly highlighting the fact that the refund was given to the customer at FIRST SCAN so I had no opportunity to examine the return before refunding the customer's money. Claimed denied for third and LAST TIME. The pics clearly show that I did not open the envelope when I received it and that no one else opened it accept the customer who received it!
How can this be fair I ask? How can this situation NOT be covered under policy? I fulfilled the order perfectly and the customer has apparently stolen from me. And I would have contacted the customer, just to be sure there was not mistake on his end, but Amazon only gives me one choice in contacting the customer at this point: to offer a courtesy refund! All other options are grayed out.
Please, if there is an Amazon MONITOR OR MODERATOR that sees this, please respond. Could someone please perhaps escalate my claim? THANKS!
0 replies
Seller_WAZNnMBpd99sI
1. Safe-T Claims are a method to defraud Amazon 3P Sellers by ignoring evidence and then denying or severely limiting claims (normally only to return shipping credit).
2. When filing Safe-T Claims:
be clear
be blunt
take no f'n prisoners.
3. State the fact that the buyer is a scammer and is defrauding both Amazon and yourself.
provide any evidence, shipping, invoices (if drop shipping from manf/manf's distribution etc), pictures of return, pictures of what the item should look like and
any correspondence or circumstances which indicate buyer fraud......
When Safe-T Claims dept rejects your claim and/or limits it, pull NO punches.
describe to them their ignorance, their duplicit double-dealing and their encouragement or actions as accessory to fraud (indicate federal offenses such as mail fraud and/or felony theft fraud) where warranted.
Amazon is NOT your friend if they are encouraging or acting as participant or accessory in defrauding you.
Quincy_Amazon
Hello @Seller_8fdr15vK8mUp2
Thank you for posting your inquiry to the Forums.
For context, Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us. This help page provides additional detail regarding refund at first scan for your reference if needed.
I am looking into the claim ID that you provided and will respond with any findings.
Regards,
Quincy_Amazon
