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Seller_Ky0xIXiwO02D5

Inquiry About Order Processing Time Limit

Hi，

I would like to know the processing time limit for order transactions on Amazon.

I have a customer who purchased an item in May but only reached out yesterday to say they have not received it. Is this still within the processing time limit for handling such issues?

Thank you for your assistance!

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Tags:Buyer messages, SAFE-T
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Seller_Ky0xIXiwO02D5

Inquiry About Order Processing Time Limit

Hi，

I would like to know the processing time limit for order transactions on Amazon.

I have a customer who purchased an item in May but only reached out yesterday to say they have not received it. Is this still within the processing time limit for handling such issues?

Thank you for your assistance!

Manage Buyer Experience
Tags:Buyer messages, SAFE-T
00
14 views
1 reply
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Angie_Amazon
In reply to: Seller_Ky0xIXiwO02D5’s post

Hello @Seller_Ky0xIXiwO02D5,

Thank you for participating in our forums, I'm Angie from UK forum team.

Based on the refund policy from amazon.co.uk, the buyer has up to 30 days to make the request of the refund upon receiving the return.

If your orders are merchant fulfilled, you can also choose whether to refund the buyer or not in this case.

Regards,

Angie 🌼

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Seller_Ky0xIXiwO02D5

Inquiry About Order Processing Time Limit

Hi，

I would like to know the processing time limit for order transactions on Amazon.

I have a customer who purchased an item in May but only reached out yesterday to say they have not received it. Is this still within the processing time limit for handling such issues?

Thank you for your assistance!

14 views
1 reply
Manage Buyer Experience
Tags:Buyer messages, SAFE-T
00
Reply
user profile
Seller_Ky0xIXiwO02D5

Inquiry About Order Processing Time Limit

Hi，

I would like to know the processing time limit for order transactions on Amazon.

I have a customer who purchased an item in May but only reached out yesterday to say they have not received it. Is this still within the processing time limit for handling such issues?

Thank you for your assistance!

Manage Buyer Experience
Tags:Buyer messages, SAFE-T
00
14 views
1 reply
Reply
user profile

Inquiry About Order Processing Time Limit

by Seller_Ky0xIXiwO02D5

Hi，

I would like to know the processing time limit for order transactions on Amazon.

I have a customer who purchased an item in May but only reached out yesterday to say they have not received it. Is this still within the processing time limit for handling such issues?

Thank you for your assistance!

Manage Buyer Experience
Tags:Buyer messages, SAFE-T
00
14 views
1 reply
Reply
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Angie_Amazon
In reply to: Seller_Ky0xIXiwO02D5’s post

Hello @Seller_Ky0xIXiwO02D5,

Thank you for participating in our forums, I'm Angie from UK forum team.

Based on the refund policy from amazon.co.uk, the buyer has up to 30 days to make the request of the refund upon receiving the return.

If your orders are merchant fulfilled, you can also choose whether to refund the buyer or not in this case.

Regards,

Angie 🌼

00
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user profile
Angie_Amazon
In reply to: Seller_Ky0xIXiwO02D5’s post

Hello @Seller_Ky0xIXiwO02D5,

Thank you for participating in our forums, I'm Angie from UK forum team.

Based on the refund policy from amazon.co.uk, the buyer has up to 30 days to make the request of the refund upon receiving the return.

If your orders are merchant fulfilled, you can also choose whether to refund the buyer or not in this case.

Regards,

Angie 🌼

00
user profile
Angie_Amazon
In reply to: Seller_Ky0xIXiwO02D5’s post

Hello @Seller_Ky0xIXiwO02D5,

Thank you for participating in our forums, I'm Angie from UK forum team.

Based on the refund policy from amazon.co.uk, the buyer has up to 30 days to make the request of the refund upon receiving the return.

If your orders are merchant fulfilled, you can also choose whether to refund the buyer or not in this case.

Regards,

Angie 🌼

00
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