ACCOUNT DEACTIVATION BECAUSE OF SECTION 3
Why did this happen? @Tiff_Amazon @Rose_Amazon @Dougal_Amazon @Dominic_Amazon @KJ_Amazon @SEAmod @Joey_Amazon @Danny_Amazon @Sandy_Amazon
We have information that this account has been used to engage in abusive activity. We took this measure due to this selling account:
-- Providing inaccurate information to Amazon or our customers.
-- Not acting fairly or misusing Amazon features or services.
-- Attempting to damage or abuse another seller, their listings, or their ratings.
This is a violation of the Amazon Seller Policies and Seller Code of Conduct:
https://sellercentral.amazon.com/help/hub/reference/G1801
How do I reactivate my account?
To reactivate your account, submit an appeal that addresses the above violations. Your appeal should include the following information:
-- A valid plan of action with evidence explaining valid root cause of the violations, actions taken to resolve the violations and preventative measures to avoid this from happening in the future.
MY EMPLOYE DID MISTAKE HE DID TRY TO CHANGE THE ANOTHER BRAND PRODUCT PIC AND TITLE AND IN APPEAL WE ACKNOWLEDGE AND ASKED THEM ADDITIONAL TRAINING HAS BEEN GIVEN ETC, BUT EVERY TIME WE GOT ONLY AUTO REPLY FROM SELLER PERFORMANCE TEAM, WHICH IS ( -- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.)
ACCOUNT HEALTH IS ALSO 248 AND THERE IS NO ANY VIOLATION
PLEASE HELP AND GUIDE ME WHAT ACTUAL AMAZON NEED??? I DON'T UNDERSTAND , AND PLEASE GUIDE WHAT IS THE ACTUAL MISSING PART AT MY END OR APPEAL ??
( the greater details on evidences is an evidence that the enforcement was taken in error. I'm afraid but there is no specific documents our team is looking for. You have to look for your evidences and proof that your account is compliant with the Amazon Seller Policies and Seller Code of Conduct policy. Therefore, I would highly suggest to investigate your account so you can gather your evidences.)
ACCOUNT DEACTIVATION BECAUSE OF SECTION 3
Why did this happen? @Tiff_Amazon @Rose_Amazon @Dougal_Amazon @Dominic_Amazon @KJ_Amazon @SEAmod @Joey_Amazon @Danny_Amazon @Sandy_Amazon
We have information that this account has been used to engage in abusive activity. We took this measure due to this selling account:
-- Providing inaccurate information to Amazon or our customers.
-- Not acting fairly or misusing Amazon features or services.
-- Attempting to damage or abuse another seller, their listings, or their ratings.
This is a violation of the Amazon Seller Policies and Seller Code of Conduct:
https://sellercentral.amazon.com/help/hub/reference/G1801
How do I reactivate my account?
To reactivate your account, submit an appeal that addresses the above violations. Your appeal should include the following information:
-- A valid plan of action with evidence explaining valid root cause of the violations, actions taken to resolve the violations and preventative measures to avoid this from happening in the future.
MY EMPLOYE DID MISTAKE HE DID TRY TO CHANGE THE ANOTHER BRAND PRODUCT PIC AND TITLE AND IN APPEAL WE ACKNOWLEDGE AND ASKED THEM ADDITIONAL TRAINING HAS BEEN GIVEN ETC, BUT EVERY TIME WE GOT ONLY AUTO REPLY FROM SELLER PERFORMANCE TEAM, WHICH IS ( -- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.)
ACCOUNT HEALTH IS ALSO 248 AND THERE IS NO ANY VIOLATION
PLEASE HELP AND GUIDE ME WHAT ACTUAL AMAZON NEED??? I DON'T UNDERSTAND , AND PLEASE GUIDE WHAT IS THE ACTUAL MISSING PART AT MY END OR APPEAL ??
( the greater details on evidences is an evidence that the enforcement was taken in error. I'm afraid but there is no specific documents our team is looking for. You have to look for your evidences and proof that your account is compliant with the Amazon Seller Policies and Seller Code of Conduct policy. Therefore, I would highly suggest to investigate your account so you can gather your evidences.)
27 replies
Seller_7LrAV0m5llaI7
PLEASE HELP AND GUIDE ME WHAT ACTUAL AMAZON NEED??? I DON'T UNDERSTAND , AND PLEASE GUIDE WHAT IS THE ACTUAL MISSING PART AT MY END OR APPEAL ??
Amazon needs proof that you or someone authorized to use your account, didn't do what they accused you of doing. Once this proof has been provided, then they can reactivate your account.
Seller_kIukTwdhvntAp
"ACCOUNT DEACTIVATION BECAUSE OF SECTION 3"
"Why did this happen?"
The simple answer is in what YOU wrote -- "MY EMPLOYE DID MISTAKE HE DID TRY TO CHANGE THE ANOTHER BRAND PRODUCT PIC AND TITLE ".
That is brand manipulation and Amazon is FINALLY starting to crack down on sellers that do that stuff. NOT enough, but at least catching a few.
Brand manipulation crosses all sorts of Amazon policies and LAWS and is one of the most serious violations they have.
Unfortunately for you, the solution offered by @Seller_7LrAV0m5llaI7 -- "Amazon needs proof that you or someone authorized to use your account, didn't do what they accused you of doing."
is NOT available to you because you admitted that your employee did do it.
The possibility of recovering your account is pretty slim. Probably less than 1% likely.
Seller_GQ3wexYmFC1No
@Seller_kIukTwdhvntAp what if i did what i accused of, can i just accept my mistake and never do it again?
Seller_nRFmxiQg4EGrw
Amazon wants sellers who follow the rules BEFORE they get caught.
Seller_kIukTwdhvntAp
" can i just accept my mistake and never do it again?"
It might be possible IF you had a long history of sales on Amazon and had few or no previous violations AND if this was a MINOR issue. YOU are new and have no history that built up any trust or good will.
Brand manipulation has become a major problem on Amazon as seen by the dozens of 'brand hijacking' posts every single week. They have FINALLY begun to be a little more active in stopping people they catch doing it.
Since this is a MAJOR violation of both Amazon policies AND a number of actual laws here in the US I don't see how you possibly survive this issue.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Seller_TXo4v597tbKJn
if brand were not registered in uspto and you did try to change their title or pic, then?
Seller_kIukTwdhvntAp
"you did try to change their title or pic, then?"
I didn't try and change anything. The OP admits that one of their employees DID change something.
Since Amazon has determined that they will give "generic" items protection it doesn't matter ON AMAZON if they are in the USPTO or not. Changing one to another is" brand manipulation" as far as they are concerned.
Seller_TXo4v597tbKJn
thanks for information, actually my question is that if some listing under some random brand like, ABC, XYZ, not Generic, and these brand are not registered by anyone and there is no any owner of these random brands, like ABC, XYZ, not registered in brand registry,
then anyone try to change their picture or title then its same like brand manipulate? i am not talking about ''Generic'' i am talking about different random brand with any name.
please guide
Seller_kIukTwdhvntAp
"any owner of these random brands, like ABC, XYZ, not registered in brand registry,
then anyone try to change their picture or title then its same like brand manipulate?"
If there is a BRAND anyplace on Amazon listings changing it is a violation. They catch a lot of people doing that and suspend them.
The only real question is how so many 'offshore' sellers and black hats get away with doing that and Amazon turns a blind eye (or is incompetent, OR, someone has been paid off as some court cases have proven).
Think of anything with a BRAND as if it were a pool of molten lava and jumping in will kill your account.
Seller_TXo4v597tbKJn
well describe the issue, but if i will be try to change the any other brand name which is not registered this is also not possible with out Amazon permission, so when some one asked to amazon to changed the ABC brand in to their brand name, then why amazon don't think about, and why he changed the ABC brand also on their request, and after some while he take the action, and suspend the people account, while Amazon also involved in this activity,
Seller_8sP6ffckcRn6v
TERMINATE THAT EMPLOYEE. THEN CALL THEM TO COURT FOR DAMAGES. NOT SURE YOU CAN DO THAT. CAN YOU FIRE YOURSELF?
Emet_Amazon
Hello @Seller_GQ3wexYmFC1No,
Thank you for posting your concerns with your account deactivation
We have information that this account has been used to engage in abusive activity. We took this measure due to this selling account:
-- Providing inaccurate information to Amazon or our customers.
-- Not acting fairly or misusing Amazon features or services.
-- Attempting to damage or abuse another seller, their listings, or their ratings.
To reactivate your account, submit an appeal that addresses the above violations. Your appeal should include the following information:
( the greater details on evidences is an evidence that the enforcement was taken in error. I'm afraid but there is no specific documents our team is looking for. You have to look for your evidences and proof that your account is compliant with the Amazon Seller Policies and Seller Code of Conduct policy. Therefore, I would highly suggest to investigate your account so you can gather your evidences.)
As noted there is a request for proof or evidence that this was taken in error. This will include documents such as a letter of authorization allowing you to make or suggest these changes. This is a dispute only scenario so if these documents do not exist, the account will not be eligible for reactivation.
MY EMPLOYE DID MISTAKE HE DID TRY TO CHANGE THE ANOTHER BRAND PRODUCT PIC AND TITLE AND IN APPEAL WE ACKNOWLEDGE AND ASKED THEM ADDITIONAL TRAINING HAS BEEN GIVEN ETC, BUT EVERY TIME WE GOT ONLY AUTO REPLY FROM SELLER PERFORMANCE TEAM, WHICH IS ( -- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.)
If your employee attempted to make these changes with out prior authorization, you may be able to show proof of employment, separation with termination documents and an extremely detailed explanation of what exactly they did how they did it and when these changes were requested. You will also need to explain what they changed what it was changed too and why were they being requested without authorization or approval. I cannot guarantee this will be accepted as noted above this is a dispute only scenario.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
